(Closed) Gaming - Ticket Customer Support
A major Gaming company seeks ticket customer support! Bring your ticket amazing skills ASAP.
Large team needed on this project, feel free to share with your gaming/customer support network!
Project Hours (all times Pacific):
- 12 am - 8 pm, Daily
Especially seeking availability:
- 12 am - 8 am and 12 pm - 6 pm & Any availability is acceptable!!
- 15 hours per week minimum, more preferred
- 90 days
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Must have the ability to run a virtual desktop (provided by ModSquad) on your computer
- Familiarity with Zendesk is a plus
- Previous customer support experience is required
- Chat and phone support experience is a huge PLUS!
- Comfortable doing searches in multiple screens/windows using admin tools
- Mastery of the written word (grammar, spelling, punctuation)
- Ability to pick things up quickly. Comfortable working in a fast-paced environment where a lot is expected from you
- Retail and/or eCommerce experience is a plus
- Passion for shopping and helping customers shop is required
- Available to start orientation ASAP!
- Dedicated laptop or desktop computer with Windows 10 or above
- (Please note: A Chromebook is not sufficient for ModSquad projects.)
- Willingness to install MSQ security software and 2FA app on phone
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
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