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Partner Account Management

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🇧🇷 São Paulo, SP

The account executive will manage important retails partners, with national coverage, operating under stores and online sales, focusing the efforts on sells thru the gaming products and services, such as consoles, controls, headset and Xbox subscription, and Microsoft 365 and PC accessories, which included keyboards, mice, webcams, and others.


Partner Relationships (40%)

  • Drive partner transformation and growth to prioritize and execute on new and strategic initiatives with partners
  • Develop a deep understanding of the Retailer’s strategy, business imperatives, and profitability drivers
  • Share broad industry and ecosystem knowledge of market and technology trends with Retailers
  • Facilitate partner-to-partner discussions and Microsoft executive meetings to support Retailer’s innovation and differentiation strategies.
  • Leverage industry knowledge, channel insight and customer understanding to drive strategic alignment and land joint business objectives with managed retailers
  • Act as a partner advocate for all Retailer’s interests, goals, and objectives.
  • Demonstrate good understanding of Retailer’s contracts with Microsoft and help them stay compliant and ensure their understanding on all aspects of Microsoft roadmaps, timelines, and program terms to improve partner satisfaction
  • Identify key focus areas to create actionable & effective account planning
  • Orchestrate annual and seasonal planning process with partner

Account Management (40%)

  • Channel optimization – understand and assess the capabilities of each channel and optimize investment and strategy to maximize value to Microsoft and partners
  • Develop multiyear strategies to compete and win share by ensuring the right assortment at the right price through strong portfolio management across all product categories
  • Drive partner transformation and growth to prioritize and execute on new and strategic initiatives with partners
  • Support partner through the digital transformation journey to ensure omni-channel presence and growth
  • Drive and land regular account performance reviews internally and with partner, and secure inclusion into the partner business cycle
  • Work with partners to identify their plans and strategies around devices and services
  • Build and execute plans that produce full utilization and participation in applicable incentive programs. Ensure all discretionary funding produces an ROI aligned to corporate guidance
  • Establish and execute a formal rhythm to manage progress of joint commitments, reprioritize and develop plans for newly identified opportunities
  • Develop deep knowledge of Partner business practices (procurement strategies, marketing capabilities, etc.) and effectively guide Partners through the potential impact when Microsoft evolves programs, guidelines, or strategic focus

Business Operational Excellence (20%)

  • Drive ease of doing business in alignment with CPE (Customer and Partner Experience) Survey results through timely issue resolution & partner support
  • Take active role in operational sales processes, understanding how CCSM organization operates


Experiences Required:

  • 5+ years Consumer Electronics/IT ecosystem experience with a focus on devices and services sales across consumer segments
  • Understanding of digital consumer channels, gift card business model [POSA - Point of Sales Activation, POR - Print on Receipt, ESD - Electronic Sales Download] and retail landscape
  • Building strategic relationships and partnering with senior account executives
  • Track record of sales delivery and execution
  • Retail partner account management with proven business operational excellence and sales results through joint business planning, landing channel strategies, account management, and performance monitoring
  • Driving long-term sustainable sales growth with partners
  • Delivery on Quarterly and Annual Account Budgeted Revenue


  • Apply entrepreneurial and innovative thinking to identifying and executing business opportunities
  • Ability to analyze sales data, draw relevant conclusions, develop accurate business plans and forecasts, and drive program execution
  • Possess high standards for performance and compliance
  • Ability to influence multiple stakeholder groups
  • Must be able to effectively articulate technology and product positioning to internal audiences and channel partners

Qualifications and Education:

  • Higher University/College degree required
  • Professional sales and negotiations training
  • Familiarity with Customer Relationship Management platforms

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away