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Mercury Group

Manager, Memberships & Community

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Mercury Group
πŸ‡ΊπŸ‡Έ New York City, NY
$40,000 – $55,000 USD per year

Job Description

OS NYC’s mission is to create an open and welcoming home for anyone interested in gaming, content creation and streaming. OS NYC is located in the heart of New York City, situated on Bowery in Chinatown New York. This role will manage all elements of our membership based community, inclusive of acquiring new memberships, maintaining current memberships and supporting the membership community throughout the program.

The ideal candidate is a passionate manager who focuses on supporting and securing our current, new and prospective membership community. Someone who has had community growth and management experience, direct experience securing new memberships to prospective community members, enthusiasm to launch and build programs for the community and a community-first mindset. The candidate will have a can-do mindset in a team centered, collaborative environment.


The primary duty of the Manager, Memberships & Community is to oversee all current, new and prospective memberships for our flagship OS NYC venue, including all sales, retainment and service of the membership base. The responsibility of this role is to ensure the highest level of membership experience throughout their community journey, which will include:

New Membership

  • Identifying and securing new members
  • Consistent outbound communication and sales of new members
  • Reporting new memberships to OS NYC team
  • Creating plans to meet set KPIs for membership growth plan alongside the General Manager

Current Membership

  • Outlining, executing and maintaining on-boarding process for all new members
  • Leading all service, communications and outreach to membership community
  • Collect feedback and implement membership feedback that improves the space
  • Consistent communication with current membership base

Membership Programming

  • Ideating and constructing membership benefits, events and activations
  • Collaborating with OS NYC teammates to ensure membership community is incorporated in all venue initiatives
  • Ensuring membership needs are at the forefront of programming decision making

Performance Tracking / KPIs

  • Produce weekly and monthly reports that share current membership and new membership community with General Manager
  • Monthly membership numbers
  • Retention rates
  • Member satisfaction