${ alert.message }}
${ alert.message }}
User Profile
We need some information before you can continue.
Share Job
Copy the link below to share this job.
Medal.tv

Technical Support Specialist

${ timestamp }} · 
Medal.tv
🌎 Remote (Anywhere)
$20,000 – $52,000 USD per year

Medal.tv is one of the fastest-growing consumer applications in gaming! Our users capture and share millions of videos every week, and connect with one another around their shared gaming experiences.

As a Technical Support member, you will be responsible for handling front-line, inbound support requests from our users. These support requests are related to a wide variety of support issues across the Medal.tv platform (desktop, mobile, web).

ADDITIONALLY, YOU WILL

  • Triage and resolve user issues across multiple channels
  • Work with members from our other teams to resolve user issues
  • Provides accurate and timely documenting of problems, notes, and resolutions for all incidents
  • Investigate and follow up on inquiries, responding and resolving in the most efficient manner possible
  • Communicate and escalate critical issues to ensure visibility among our engineering teams
  • Be proactive in creating resources for users to resolve common questions and issues.

ESSENTIAL SKILLS

  • Understand the ins and outs of the Medal platform and have been an active user of it
  • Proficiency with troubleshooting in Windows
  • Ability to prioritize tasks and manage your time effectively in an incredibly fast-paced work environment, i.e; not letting tasks pile up, staying ahead of our planned release schedules, or in-case support issues arise
  • Ability to take ownership of projects, be very pro-active and work at a high capacity with minimal supervision
  • Ability to communicate effectively in fluent English, both written and verbally, with customers as well as with internal engineers
  • Have a high degree of analytical and problem-solving skills – not only being good at it, but genuinely enjoy it!
  • Able to deal with user issues over a range of channels

BONUS

  • Proficiency with the Apple and Android platforms
  • Proficient at writing copy for support articles.
  • Experience managing Discord servers
  • Experience managing social media accounts
  • Experience with ticketing systems like Freshdesk
  • Savvy to the direction of the gaming and content creation industry
  • Multilingual

HOUR REQUIREMENTS

  • This is an hourly contractor position, starting out with 40-hour weeks during training and may vary based on volume.
  • Your shift will most likely be 8 hours within the time range: 07:00 and 17:00 PST. Workdays will include weekend work.

As a heads up, our typical process is:

  • Phone screening
  • Up to four interviews with different team members
  • Reference checks
  • Offer 🎉

If you made it all the way here, include “gg” in your note and we will give you a virtual high-five when we talk!