Responsibilities:

• To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native, near-native or English language by webmail and chat.
• To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.
• To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft.

Profile:

• Be fluent in Italian [C1/C2] and English [C1/C2]
• Feel passionate about the gaming industry and be an active gamer
• Show strong logical thinking, good communication and team player
• Have consumer oriented mind-set and willingness to provide the best service
• Have technical knowledge or experience in technical support
• Technical support experience is greatly appreciated

Our offer:

• Competitive salary with monthly performance bonus
• Stable multinational company with long term local growth
• Modern work environment at an attractive location with excellent public transport connections
• Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year round events and fun competitions
• Excellent reputation as responsible employer with presence in Portugal for more than 50 years
• An international environment employing people from different nationalities and cultures

Apply now to join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your personal development. Above all, enjoy the experience of working with a highly prestigious brand!