Mainline
Mainline is an esports technology company that hosts, administers, and manages competitive community-focused esports events and leagues through our white-label tournament platform. We’re a growing company whose core values of innovation, integrity, respect, service, and teamwork are at the heart of everything we do. Our goal is to create the best possible end-to-end tournament solutions for our clients, which include colleges and universities, major organizations, businesses, and brands.
We’re hiring!
Mainline’s Client Services team is committed to creating meaningful relationships with our clients and partners. We are looking for a Client Services Manager to develop strong client partnerships, drive projects from ideation to completion, and be the day-to-day liaison for external and internal teams. The ideal candidate is an empathetic team player who is proactive, personable, detailed oriented, and goes above and beyond to ensure all client engagements are executed successfully.
Job Responsibilities
- Serve as the day-to-day contact for Mainline clients and partners, ensuring exceptional client service.
- Manage all aspects of the client experience including onboarding, correspondence, timelines, project approvals, and event recaps.
- Oversee projects internally from kickoff to event completion ensuring all teams have the assets and timelines needed to execute projects successfully and client information is translated, communicated, and understood.
- Work closely with internal teams including Tournament Operations, Production, Creative Services, and Product to ensure client projects are executed on time and within budget.
- Direct and maintain strong project documentation and asset organization.
- Analyze client projects to identify opportunities for improvements in communication and execution.
Skills & Qualifications
- 3-5 years of client management experience
- Strong communication skills and the ability to work well with others
- Strong time-management, attention to detail, and organization skills for coordinating multiple events and priorities
- Ability to influence and support others without authority
- Self-starter and work with minimal supervision
- Sound decision-making skills based on agency, client, and/or industry knowledge
- Ability to manage time, adhere to strict deadlines, and work well under pressure
- Capable of handling change in a rapidly evolving environment
About You
You are organized, self-motivated, and adaptable. You have strong communication skills, with an approachable personality, and love to manage projects from start to finish. You’re passionate about providing exceptional client services and are not satisfied with the status quo - always thinking of ways to improve and grow current processes. You are a servant leader and work to foster a working environment that’s supportive, fun, and high performing.
Benefits
Mainline offers competitive salaries and benefits, including paid health, vision, dental, life insurance, and short-term disability for the employee. We also offer unlimited vacation.
