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Lurkit

Customer Success Manager

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Lurkit
๐Ÿ‡ธ๐Ÿ‡ช Stockholm

About us

Lurkit is a fast-growing Swedish gaming tech company on a mission to deliver the best ecosystem that connects all major stakeholders in gaming for commercial and creative growth.

We're working closely with game studios and publishers of all sizes to create value by giving them complete control over their most important marketing channel - influencer marketing.

Our ecosystem provides automated tools to understand and target the right audience, publishing and distributing games to content creators effectively, measuring results, and proving RoI - all in one platform.

Job Brief

As Lurkit's Customer Success Manager, you will be responsible for building relationships with our current and new clients and ensure a winning onboarding and customer experience.

Your day-to-day work will involve interfacing with the marketing, PR, social media and community teams of some of the most exciting gaming publishers and developers in the world. By owning onboarding, helping customers refine their influencer marketing efforts, and working inside the Lurkit ecosystem, you'll nurture successful relationships and help customers get the most value out of Lurkit.

This role combines account management, product operations, and relationship building. Customer Success Manager champions the needs of our customers and works cross-functionally with our entire team. As someone working both strategically and tactically with our customers, you'll be in the best position to gain insights on our product and market โ€” helping us to shape our roadmap and make improvements across the business.

As an early hire, you will have an unparalleled opportunity for ownership and growth within the company.

Responsibilities:

  • Onboard new customers and educate them on how to use Lurkit to achieve successful game launches and campaigns
  • Educate customers on the Lurkit ecosystem and coach them through their influencer marketing efforts
  • Respond to customer queries in a timely and accurate way, via Discord, email or Slack
  • Create and closely monitor metrics to ensure we meet and exceed customer expectations
  • Create documentation & help center materials for our customers
  • Be an expert in the way the Lurkit ecosystem works
  • Interface with the customer-facing team to guide product decisions and priorities based on customer feedback
  • Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience
  • Develop a strong rapport and trust with our customers

Key Qualifications:

  • 2+ years in customer-facing experience, such as in customer success, sales, account management or consulting roles
  • Experience in working with customers in B2B, preferably from Customer Success or Account Management is highly meritorious
  • Have a high sense of ownership and the ability to work autonomously
  • You have used technologies like CRMs, and are good at getting up to speed with new technologies
  • Detail-oriented, problem-solving and analytical
  • Excellent written/verbal communication and presentation skills
  • A passion for the gaming industry

Why join Lurkit?

We want to evolve the entire gaming industry. By providing developers and publishers with more qualitative market data and marketing tools, we enable better decision-making that leads to better games. Better games create better conditions for content creators to maintain and build their brands and provide consumers with better experiences.

At Lurkit, you are part of an innovative and fast-paced environment. We are passionate about what we do and you will be working with a team of high-performing individuals who love video games.

We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!