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Level Ex, Inc.

(Closed) UX Researcher

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Level Ex, Inc.
๐ŸŒŽ Remote (Anywhere)

Level Ex is a fast-growing game studio that creates video games for doctors.

Our games feature thrilling medical cases built with the highest standards of game design and deliberate game mechanics. They also employ state-of-the-art graphics and physics technology, supported by the latest generation tech, allowing us to craft breathtaking virtual anatomy: custom-built GPU-based fluids, tissues, and soft-body systems that look and react like the real deal.

We attract top artists, engineers, and designers from prominent gaming franchises, like Mortal Kombat, Halo, Call of Duty, Dragonvale, Star Wars, and many others. Our caliber of talent keeps us at the forefront of the industry: GDC ranked our game design talk #2 of 194 for sponsored sessions in 2019, and we earned 2nd place at SIGGRAPH Real-Time Live! 2019, sharing the stage with Epic, Unity, Digital Domain, and others. Meet some of our incredible team here, and learn why youโ€™ll enjoy our company and culture - Video: Why Join Level Ex?

Weโ€™re now looking for an experienced, data-driven UX Researcher to join our team. As part of the UX team, you will collaborate with Analytics, Game Design, Production, Product Management and other teams to drive our research needs.

Key Responsibilities

  • Schedule playtests and physician interviews within multiple project timelines
  • Work on automating our playtest scheduling process
  • Work closely with product team disciplines, internal/external teams and stakeholders to create a research / playtesting plan to fit unique project objectives
  • Work closely with our Community Manager to facilitate relationships with our internal medical advisors and other playtesters
  • Work closely with our UX team, Medical team, and Physician Liaison Manager to lead playtests, workshops, focus groups, usability studies, survey development, ethnographic research and other types of research activities
  • Work with external recruiting firms and sites like usertesting.com to identify new playtesting participants in order to garner insights from unfamiliar users within our target audience.
  • Moderate / Co-Moderate various playtesting sessions or focus groups if resources are limited
  • Assist in the synthesization of quantitative and qualitative data from playtesting & other research methods to help drive product and design decisions
  • Help establish a Consumer Insights function with input from the Physician & Healthcare Professional community to inform key product development milestones
  • Assist in the design of research studies to generate user-focused insights
  • Participate in offsite and (potentially) onsite contextual inquiries
  • Assist in sharing of research findings with stakeholders, clients, cross-functional peers, and other UX researchers, using effective verbal, written, and visual communication skills
  • Assist in the creation of player personas, user journeys and other UXR activities/deliverables as applicable
  • Conduct competitive and industry research, concept and validation testing
  • Identify key user experience problems and recommend actionable solutions to the team
  • Use creative and rigorous research methods with expert facilitation skills
  • Drive change by communicating research with direct action items
  • Lead UX research and strategy workshops in order to align teams
  • Recommend and facilitate execution of A/B and multivariate testing
  • Write, speak, present and educated others on the importance of user research

Who We Want To Meet

  • Minimum of 2 years of hands-on experience in conducting research
  • Able to source from, and produce meaningful and actionable insights from different sized datasets
  • Able to determine and execute the right research method for the question at hand, including when to use qualitative research methods
  • Approaches problems with a user-first mentality
  • Willingness to look holistically at qualitative and quantitative research, identify gaps, and work cross-functionally to fill those gaps
  • Bachelor's degree
  • Experience with spreadsheet and document tools such as Google Suite and Microsoft Office required
  • Willingness to travel to Chicago and possibly other cities for on-site fieldwork a few times a year

Bonus Points For

  • Experience with UX prototyping tools is a plus
  • An understanding of the foundation and principles of UX, and how they apply to a player's experience

How We Make You Happy

  • Multiple health insurance plans with 100% company-paid premiums
  • 401(k) with generous company-paid match
  • 4 weeks of PTO
  • 100% remote for all U.S. employees or ability to work out of our awesome downtown Chicago office if you desire (Midwest candidates preferred)
  • Dental and vision insurance
  • Pre-tax flex spending and commuter accounts
  • Unlimited cold brew and gourmet coffee, kombucha, Bevi sparkling water, and craft beer
  • Full kitchen and food options including breakfast, and both healthy and comfort snacks
  • Team after-hours events, like Board Game Night


For the fastest consideration please send a resume *including* a link to your portfolio. We look forward to hearing from you and exploring the possibilities.

Diversity Statement

Level Ex is the collective sum of all our individual experiences, backgrounds, and influences and we pride ourselves in growing and learning together. We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyoneโ€™s individuality is respected, and everyone has an Identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

No Agency or Recruiter submissions will be accepted.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

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