You will be responsible for the management of the local IT Support team and accountable for the corporate IT Support activities in the Stockholm office. You will report into the Senior Manager of IT Support and work closely with a team of leads dispersed throughout Europe to improve and standardise the IT portfolio delivered to the employees of King. Your profile is one of a seasoned manager with years of experience, able to take initiative in a fast-paced setting, possessing technical and creative proficiency within IT, particularly in environments where Windows, Mac OSX co-exist and lastly and most importantly, clear experience coordinating and developing high performing teams.
Main responsibilities
Manage the performance of the IT Support Engineers reporting into you. This includes everything from hiring, development conversations, 1:1s and delivering performance reviews.
Coordinate the IT team in providing end user support for applications and systems like MS Office, VPN, Mobile Phones.
Work with all of the regular IT support tools including but not limited to: Active Directory, Exchange, remote desktop tools, antivirus suites, imaging (SCCM and MDT), Mobile Iron, disk encryption, spam management (Proofpoint).
Ensure joiners and leavers IT requirements are managed accurately.
Manage the IT assets through their entire lifecycle from acquisition to disposal.
Gather and translate user expectations to technical solutions.
Build and update documentation that guides our users and internal IT teams using a wiki (Confluence).
Mentor customers and deliver end user training.
Manage the priorities and day to day work of your Support team.
Lead small projects that will utilise support members from other offices.
Managing the IT Support ticket queue to ensure SLAs are achieved locally and on a global scale.
Skills
3+ years leading a team of support engineers and 5+ years experience in IT Support: hardware provisioning, troubleshooting and providing technical solutions of PC and Mac environments.
Customer-service oriented great teammate who possesses excellent organisational and communication skills.
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange).
Advanced knowledge in Microsoft Windows applications such as Microsoft Office suite.
Aware of security standards to protect personal IT devices.
ITIL Version 3 and relevant project management experience a bonus skill.
Basic understanding of internal networks (routing, DNS, DHCP, etc).
BA/BS degree or equivalent practical experience.
Excellent written and spoken English.
Ability to travel between King offices as required
About King
King is the game developer behind the world-famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top-grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.
A Great Saga Needs All Sorts of Heroes
Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.
Making the World Playful
Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid-core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!
