At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords Studios (KWS) is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry-leading service lines every step of the way.

The Senior Producer will play a key role within our Global Operations & Transformation team, reporting to the Global Director of Operations & Transformation.

The role is principally responsible for directing & overseeing large-scale complex integrated multi-service solutions for KWS customers with frequent travel expected, as and when required (post-pandemic) both to Keywords Studios production sites and to existing, as well as prospective KWS customers.

Key Responsibilities and Activities:

Successfully direct & oversee assigned integrated multi-service solutions.
Ensure operational alignment with customer’s objectives and goals, as well as KWS commercial and contractual objectives.
Create integrated multi-service solution reports & dashboards at regular intervals to key internal as well as external stakeholders.
Support the implementation and documentation of integrated multi-service solution best practices, alongside our Global Operational Transformation team.
Collaborate on integrated multi-service solution development to help meet future customer needs, ensuring deeper engagement of existing services and capacity to widen the integrated solution to support KWS organic growth
Facilitate the appointment and on-boarding of individuals into project teams
End to end coordination of team from within Service Lines and Global Support Functions supporting the integrated multi-service solution
Manage risks, issues & dependencies across the integrated multi-service solution
Drive process improvements to ensure that evolving customer needs are always met, and that delivery is efficient and effective
Initiate management interventions & remediation wherever gaps are identified
Work proactively and collaboratively with Sales & Business Development, Service Lines and other key functions at KWS to drive customer success
Protect quality assurance and the overall integrity of the integrated multi-service solution - focusing inwardly on internal consistency, and outwardly on its coherence with customer requirements.
Ensure appropriate allocation of common resources & skills required for the integrated multi-service solution
Interface with the customer on a regular basis to ensure operational alignment and to support customer relationship management
Effective communication with all stakeholders leveraging the appropriate available tools

Core Competences:

Effective management, interpersonal and communication skills
Strong production management skills, in particular:
Articulating clear deliverables & objectives
Effective collaboration (e.g., Kanban boards, checklists, etc.)
Strong scheduling & tracking skills (identifying milestones, timelines, ownership and dependencies)
Risk & issue management (e.g., triage & prioritization)
Excellent analytical skills & experience with platforms (e.g. Power BI)
Outstanding written and spoken English, ability to document processes and best practices in a structured way
Strong organizational skills with a collaborative spirit and agile work style
Ability to find ways of solving or pre-empting problems
Knowledge of budgeting and resource allocation procedures

Requirements

5+ years’ experience in project management of video games or adjacent industries
Proven experience in delivering multiple projects as a program
Proven track record in forming, managing, and developing teams
Must be authorized to work in the US for any employer without the need of sponsorship now or in the future

Benefits

Medical, Dental, Vision benefits
Voluntary Long-term / Short-term Disability
401K w/ company match
Work alongside dynamic individuals in the gaming industry
Work within a company with upward career growth opportunities