The successful candidate will manage projects in the primary service line of his/her direct line manager, however may be required to also manage projects in other service lines. Execution of these projects will primarily take place in Keywords facility; however, the customer may be located in any time zone. The Project Manager assumes responsibility for the initiation and delivery of these projects on time and on budget to the highest specified quality standards, as well as adherence to all hardware manufacturer standards and guidelines.
The key responsibilities may vary during peak business periods, absences or workload fluctuations, and support to management as required.
Manage and take control of multiple projects concurrently. Oversee projects in other service lines if and when needed, for example if a client requires it. This will be decided on a case by case basis.
Assume full ownership on assigned projects and make sure clients expectations are met, assigning a team accordingly and if needed by reasonably adjusting processes and setups.
If needed and in cooperation with the Business Development Management Team, assess scope for new projects and prepare estimates and quotes for clients.
Advise clients on best practices and agree on project processes and timelines.
Prepare schedules and liaise with the Team Leads and facilities based on availability and suitability for the project.
Organize and lead kick off meetings for assigned projects.
Manage day-to-day client interaction in conjunction with Leads and assigned team.
Act as client contact at a management, workflow and strategy level on assigned projects.
Participate in designing and improving processes, methodologies and tools.
Define test strategy in accordance with project schedule and budget requirements.
Define and take part in pre-test workflow and division of team responsibility.
Plan project activities in order to maximize the use of specific resources (either specialized staff or equipment).
Assign roles and coordinate workflow within the project team.
Communicate department software and hardware requirements to the Line Manager.
Set up and maintain projects in internal financial database system.
Track and manage project budgets and operational profitability and ensure timely and accurate billing.
Provide relevant and thorough briefings to the Team Leads and agents, and ensure that the overall project strategy and client expectations are understood by all members of the teams.
Track and manage performance and KPIs of the project.
Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
Ensure correct quality control procedures are carried out on all projects.
Ensure project documents are complete, current, and stored appropriately.
Report project statuses and information to management team on a regular basis.
Initiate milestone reviews and post project reviews and action any process changes/improvements accordingly.
Develop and foster lasting relationships with client personnel.
Continually seek opportunities to increase customer satisfaction and deepen client relationships.
Facilitate team and client meetings effectively.
Resolve and/or escalate issues in a timely fashion.
Maintain and communicate Team Leads’ and agents’ performance records, including providing feedback and mentoring on an ongoing basis.
Adhere to and provide input into all Keywords policies, processes and security.
Agility, versatility, capacity to embrace change
Minimum 2 years’ experience in a Project Management, or Client support management in the Video Games or related industry
Must possess ‘can-do’ attitude
Client-facing and negotiation skills
Ability to work effectively and decisively under pressure
Ability to handle multiple projects and multiple project types concurrently
Ability to effectively manage a team and act as a role model to team members
Highly organized with the ability to prioritize tasks
Ability to prepare and control a work schedule and deliver to budget
Ability to prepare, interpret, and effectively utilize management information reports
Ability to analyze problems, recommend and implement effective solutions
Is a leader, capable of rallying teams to achieve common goals together and inspire success in others
Awareness of the bigger picture, considers the project, client, company, and team when making decisions
Actively approaches others for their ideas and suggestions
Resolves conflicts with tact and maturity
Provides team direction and clarity and timely, clear and actionable performance feedback
Demonstrates a keen eye for errors/inconsistencies in both their own and others contribution, highlighting or amending these as appropriate
Understanding of games development process
Advanced skills with MS Excel and Google Sheets
Experience with working in an international environment.
Excellent verbal and written communication skills in English
5+ years of Game industry experience
Formal Project Management techniques or training such as PMP
Experience with Project Management tools such as MS Project