Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for Player Support Agents with great English and Russian skills ready to join our awesome team!

Responsibilities

• Provide superb Customer Support to players for game-related queries they may have.
• Use your investigator skills and troubleshoot players’ queries via a ticketing system.
• Collaborate with internal teams for project-related requests.
• Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.
• Become a master of the game that you are supporting.

Requirements

• Advanced Russian skills (C1).
• Fluent in English (B2).
• Availability to work 5 days a week including weekend-days.
• Flexibility in terms of shifts.
• Interest in video games.
• Strong written communication skills.
• Understanding of basic office applications.
• MS Office and Google suite knowledge would be a perk.
• All eligible candidates will be required to take our Russian and English Language Tests to better evaluate their written skills.

Benefits

• Possibility to start immediately.
• Work on interesting projects.
• Friendly atmosphere.
• Possibility to grow within the gaming industry.
• The casual and fun work environment.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!