Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for French/English speakers to join our Player Support team on a project to work remotely, from home. You can be based anywhere in Spain!

Responsibilities

• You would assist in video game players in troubleshooting their account issues via a ticketing system (no phone).
• You would interact with our client’s customers for all the inquiries they could have about the game.
• You would assist the developer by forwarding them important information from all the issues you handle with customers.

Requirements

• Excellent fluency in French
• Communicative in English. Fluency in English would be an asset!
• Interest in video games. Interest in Battle Royale games is ideal!
• All eligible candidates will be required to take our Language Tests to better evaluate their written skills.
• Stable internet connection and a PC/Laptop available.
• Availability to start in immediately is a plus.
• Available to work 40h/week. Exact schedule pending to be confirmed.
• Available to work on a temporary project that will last initially until 1st of August.

Please send your CV in ENGLISH while applying for the position.

Thank you!