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Keywords Studios

Japanese Community Manager

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Keywords Studios
🇯🇵 Tokyo

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer support in the exciting gaming industry!
Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish
and develop various games.

Due to our continued growth, we are looking for creative and proactive Community Manager to grow and nurture the Japanese community for the popular mobile game title. This is an exciting opportunity for a Community Manager with experience in gaming, as the successful applicant will work closely with the Supercell team to provide best-in-class community management to their players.

Responsibilities:

  • Handle day-to-day social media management including strategy and creating content across a range of social media platforms such as Twitter, Youtube, Facebook and Instagram
  • Localize international content from English into Japanese, and create brand new community initiatives specifically for Japanese players
  • Build and maintain relationships with content creators and influencers
  • Collaborate with both Keywords Studios and Supercell teams to grow the community in Japan
  • Coordinate, support and attend off-line events with players in Japan
  • Identify any issues or concerns that are being discussed within the community and be able to advise on how to address them
  • Communicate directly with the community, and share feedback and suggestions to the global community management team

Requirements

  • Native level of Japanese (JLPT N1 or equivalent) and excellent written and verbal communication skills
  • Business level of English (TOEIC 750 or above)
  • Proficient in Microsoft Office, including Word, Excel, and PowerPoint and basic knowledge of Photoshop
  • Strong understanding and experience in Japanese social media channels
  • Ability to understand users’ needs and requests, and respond flexibly to them
  • Customer Support skills with a hospitality mindset such as responding to claims, risk management
  • Passionate about video games and social media

Benefits

  • Fixed term contract (契約社員)
  • Work schedule: Monday - Friday 10:00-19:00(8 hours + 1 hour of break)
  • Transportation Allowance: Up to Â¥30,000/Month
  • Social Insurance: Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
  • Paid Annual Leave
  • Company Events
  • No Dress Code
  • Work in the new office