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Keywords Studios

IT Helpdesk Associate

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Keywords Studios
πŸ‡΅πŸ‡­ Philippines


  • Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business.
  • Responds to help desk tickets, telephone calls, emails and personnel requests for technical support.
  • Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed.
  • Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
  • Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
  • Maintains accurate hardware and software inventory


  • Required technical skill(s): Linux and Windows Server administration, scripting experience, network and firewall management, Office365 and Exchange.
  • Knowledgeable in biometrics, CCTV, printers and scanners
  • Candidate must possess at least a Bachelor’s/College Degree in IT field
  • At least 2 year(s) of working experience in the related field is required for this position.
  • High-level of problem-solving skills
  • Strong interpersonal and collaborative skills
  • Good verbal and written communication skills
  • Required language: English
  • Applicants must be willing to work in Ortigas, Pasig City
  • Willingness to work on shifting schedules and holidays


  • Work-Life Balance
  • Positive Working Environment
  • HMO
  • Leave Credits
  • Annual Performance Appraisal