MAIN JOB PURPOSE

The Player Support Agent serves customers by providing product and service information, resolving product and service problems

DUTIES AND RESPONSIBILITIES

The Player Support Agent has the following tasks:

• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
• Provides support by email, chat and/or phone(as requested by the project)
• Ensures quality of their answers by proofreading their messages
• Escalate questions and comments when answer is not listed
• Prepares daily activities report
• Assists team members to find answer
• Helps forming new agent if requested
• Translates the documents if needed

Requirements

Mandatory

• Interest in video game
• Excellent linguistic skills in English

Appreciated

• Excellent linguistic skill in Japanese (JLPT N2 or above)
• Customer support experience
• Experience in the video game industry

Benefits

• Fixed term contract (契約社員)
• Commuting costs are covered up 30,000 JPY per month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Company Events
• Medical check-up
• Language lessons
• No Dress Code
• The casual and fun work environment

Working hours

• 8 hours of work+1 hour break between 9:00~23:00
• Working days: Shift based, 5 days per week included weekends and national holidays

Others

Our recruitment team will conduct full online recruitment process. Looking forward to your applications!