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Keywords Studios

(Closed) Customer Support Coordinator - Video games

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Keywords Studios
🌎 Remote (Mexico)


Keywords is an international technical service provider to the global Video Game Industry with 50+ offices across 20 countries and 4 continents.

Our Player Support Service Line is looking for an experienced Player Support Coordinator to maintain and organize Player Support-specific operations and procedures.

Main responsibilities will be in particular:

  • Controlling correspondence; initiating supply requisitions; assigning and monitoring clerical functions.
  • Designs and implements Player Support-specific policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
  • Completes operational requirements and clerical needs
  • Keeping management informed by reviewing and analyzing reports; summarizing information; identifying trends.
  • Supporting company objectives by communicating with recruitment and on-boarding employees
  • Maintaining office needs by coaching, monitoring employee attendance, planning events, and appraising job results
  • Creation and execution of Player Support engagement events
  • Responsible for ordering supplies and maintaining conference rooms to be clean and presentable
  • Communicate to different departments (ITs, Technicians, Studio) to get things fixed (equipment or studio related)
  • Sending reminders regarding payroll, statutory holiday, etc. to all Player Support staff
  • Make sure new people are given a tour and introduced as necessary, added to mailing lists
  • Attend to the needs of guests during client visits and employee visits
  • Contributes to team effort by accomplishing related tasks as needed
  • Other tasks required by the Player Support Management team


  • Excellent verbal and written communication skills in English.
  • Proficiency in MS Office (MS Excel and MS Outlook, in particular)
  • Basic HR knowledge
  • Familiarity with email scheduling tools
  • Excellent time management skills and ability to multitask and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills in a fast-paced environment
  • A creative mind with an ability to suggest improvements
  • Proven experience in office management or as an administrative assistant
  • At least college graduate

Due to COVID-19, successful candidates will be offered to work from home until it is safe to work in -house. Afterwards, the job will be performed from our Mexico office.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Apply Now
This job has been closed. Either the position has been filled or it is no longer active.