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Our Player Support Community Management department is searching for a Community Management Coordinator. In this role you will work closely with CM team management and Player Support Coordinators to ensure CM business continuity and to enforce global HR and PS policies.

DUTIES AND RESPONSIBILITIES

  • Assigning existing CM team members to (new) projects;

  • Supporting PMs/Leads in resource management during planned absences;

  • Setting CMs up with the required hardware and software for their jobs;

  • Work with PS Coordinators on payroll and WIW checks for the CM department;

  • Communicate department and service line news;

  • Overseeing and creating CM events within budget;

  • Providing guidance on employee feedback and evaluations;

  • Establishing performance improvement plans as needed;

  • Assisting PMs/Leads with disciplinary actions;

  • Probation management of employees;

  • Gathering feedback for contract renewals and salary increases;

  • Syncing with Helpdesk/PMs/HR about resignation;

  • Team documentation including start / end dates, projects, skills, etc.

REQUIREMENTS

  • Minimum of 2 years’ experience in business administration;

  • Higher education in business administration, communication, adult education, or equivalent;

  • Basic knowledge of Community Management desirable;

  • Experienced in working remotely, and with remote teams;

  • Excellent verbal and written communication skills;

  • English native language level (knowledge of another language a bonus);

  • Superior competency using office software like O365, Google Business, etc.;

  • Basic IT knowledge;

  • Basic knowledge of documentation tools such as Jira, Basecamp, Notion, etc.;

  • A ‘can-do’ attitude (we value proactivity);

  • Problem solving attitude;

  • Ability to work effectively and decisively under pressure;

  • Ability to handle multiple topics concurrently and autonomously;

  • Highly organized with the ability to prioritize tasks;

  • Ability to deliver personal feedback in a friendly and professional manner.