This job listing expired on Nov 7, 2020
Job Description:
Your Mission
As a Live Ops Director, you will lead the maintenance and growth of product services after they launch. This will include the creation and integration of new features and content. It will also include maintenance and balancing of existing features and content. You will lead a multi-faceted team that are capable of analysis, design, development and integration with a live services running worldwide.
Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
- Manage Day-To-Day Live Services for Franchise – develop compelling in-game engagement programs, events and promotions based on a deep understanding of game metrics & performance to deliver KPIs across multiple titles.
- Designing new content, features and services for integration into the existing product service.
- Strategic Planning – work with analytics team to track KPIs and define/conduct hypothesis-driven analyses that inform our product roadmap and promotional activities; manage A/B testing in partnership with studio and analytics; support senior management with analyses that guides regular strategic planning efforts and decision making.
- Day-to-Day Studio Partner – build strong partnerships with the development studios as the go-to publishing org. contact for daily product and business needs. The right candidate will have the potential to work closely on all live service deliverables across multiple studios within the franchise.
- Competitive Intelligence & Post Mortems – lead industry intelligence efforts and ensure best practices in driving engagement, both internally and externally are captured and shared across franchise and studios.
- Performance Management – support senior management by tracking and reporting key performance indicators that drive life cycle performance of console titles.
- World Class Campaign Management – support global marketing plans for all post-launch content, partnering on go-to market plans and working effectively with cross functional teams to execute plans and deliver on key business objectives.
- Player Champion – embody the “player” view internally, driving a fan first viewpoint across the org, with studios and in post-launch product and engagement planning.
Player Profile
Minimum Requirements:
- 4+ years of product management experience, preferably from top companies in gaming (console, PC, or mobile); entertainment; technology; or consumer products.
- Bachelor’s degree in Business, Marketing, Economics, or similar; MBA preferred. (or equivalent work experience)
- Experience in strategic campaign planning and execution, specifically post launch/live services experience in gaming preferred. (console, PC, or mobile)
- Strong quantitative analysis skills and a history of supporting data informed decisions.
- Experience defining in-game engagement programs, providing creative input and executing player communications that drive performance.
- Successful track record working closely with development studios to deliver world-class products and experiences to players, knowledge of live services feature design and how it impacts product strategy and player engagement preferred.
- Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams.
- Strong passion for gaming and the industry.
- Excellent time management skills with the ability to multi-task with demonstrated performance of managing multiple products/projects at once.