At Improbable, we believe that the next revolution in entertainment and society will come from massive virtual worlds. They will create new economies and opportunities globally, changing not just how we play, but how we work and relate to each other. That’s why we’ve made it our mission to build the next generation of technologies for online multi-user games and simulations.

At Improbable, you are surrounded by people who want to improve everything and everyone around them, and who compel you to improve yourself. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative.

Your Mission

A key aspect of our growth; a customer engineer is responsible for working directly with our customers and partner developers, ensuring they enhance their output from the Improbable stack. Working with our internal engineering team and harnessing the latest releases you will grow to know the stack inside out, rooting out problems before they happen and supporting a vast range of clients across multiple industries.

You will feedback vital insight directly to product and engineering and be the face of Improbable to a vast array of our customers. You will also keep on top of all changes in releases / patches and monitor support channels to our developer community.

Areas for Impact:

You will have direct contact with the developers who are using our products, and the opportunity to collaborate on solving highly technical problems
You will have the opportunity to troubleshoot all aspects of our products and gain a broad understanding of the underlying technologies
You will be the friendly face of the company, directly impacting how customers view Improbable
You will represent the customer within the company, collaborating with internal teams to discuss customer issues and requests
You will be able to influence our product roadmap by becoming an advocate for our customers and their needs
You will have a say in shaping the support team’s internal processes and workflows as we grow our customer base

We'd like to hear from you if you identify with the following:

Able to effectively communicate an issue or solution across a range of media (forums, speech, email, blog, video)
Able to pick up a range of new, technical, ideas and concepts quickly
Comfortable working on a wide range of projects simultaneously
Proficiency in at least one of C#, C++, and able to apply programming skills to multiple languages and paradigms
Experience working in a client-facing role and/or startup environment
Games experience is a nice-to-have

While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Equal Opportunity

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Improbable are made up of an incredible range of talented people. Improbable is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.