We are looking for enthusiastic, outgoing, and self-motivated geeks who can help us create a unique gaming experience. The ideal candidate enjoys interacting with guests, offers excellent service, works hard and takes pride in their work.

Hours & Availability:

Part-time. Fixed schedule.
Availability for Weekends and Nights is a must. (Until 3:30am)

Qualifications:

1-2 years of experience in customer service, restaurant, retail.

Position Responsibilities/Function:

Provide consistent and exceptional guest service.
Ensure all guests are receiving a premium experience through in-depth interaction and proactive engagement during their visit.
Communicate cordially, effectively and clearly with all team members, managers, and guests.
Accurately process sales through POS.
Be well versed in all of the products, services, and events the lounge has to educate guests and make informed suggestions.
Make sure gaming stations and controllers are properly sanitized, cleared, and reset.
Check and maintain restrooms, garbage cans, and overall lounge cleanliness.
Assure quality of Ignite’s product by assessing equipment (controllers, PC peripherals, chairs/furniture, computers and consoles, and software/games) condition regularly. Properly reporting if conditions are substandard.
Be proficient in the use and operation of all necessary tools and equipment, including the POS and all accompanying software and phone etiquette.

Role Requirements:

Possess a warm, friendly, and energetic disposition.
Must have great interpersonal and verbal skills.
Get along with others and be a team player.
Ability to stay positive during high-stress moments.
Ability to perform more than one task at a time.
Position requires prolonged standing, bending, and lifting products and supplies.
Be able to work a variety of hours, days and shifts, including nights, weekends, and holidays.
Understanding of computer and console hardware (Xbox, PS4, Wii U, Switch) and game software (Steam, Battle.net, Origin, Uplay, etc.)
Understanding of the gaming and esports industry.

About Us:

Ignite Gaming Lounge serves Chicago's video gaming community, with the vision of creating a warm, friendly environment where gamers have the opportunity to connect with others through more than just a digital medium. We are committed to creating a unique and unparalleled entertainment experience, and we hope you'll join us on this journey! More info @ ignitegaming.com

How to apply:

Email your resume. (Optional: Cover letters are helpful)
No calls or walk-in inquiries, please.
Not a seasonal position.
Equal opportunity employer

Experience:

Customer Service: 1 year

Education:

High school

Shifts:

Evening