Essential Duties and Responsibilities:

• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Answer tickets to respond questions and solve players' problems
• Consultations in the internal IGG system (CRM)

Skills and Work Experience Requirements:

• Excellent written communication skills
• Must be able to meet deadlines, maintaining a positive attitude and providing outstanding customer service
• Ability to work independently and perform tasks to completion within the parameters of the instructions provided prescribed routines and accepted standard practices
• English is necessary for eventual meetings and communication with other departments

Candidate profile

• Proactive
• Communicative
• Passionate Mobile Gamer