Job Duties:

• Provide telephonic technical support to customers
• Diagnose/troubleshoot issues with custom-built PCs and guide customers through corrective steps
• Repair, replace parts, and test custom-built PCs

Qualifications:

• Basic and advanced troubleshooting skills
• Advanced proficiency with current versions of MS Windows
• Excellent telephonic, written, and verbal communication skills
• Excellent interpersonal skills
• Able to work both independently and in a team
• Able to lift and handle systems weighing up to 70 lbs
• PC hardware knowledge