This job listing expired on Jul 5, 2022
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We are convinced that only the best people will create the best products and drive a company towards success. We believe that teamwork, expertise and bringing different perspectives together are the heart and soul of game development. Conquer the gaming world collectively with the greatest colleagues and the most exciting company around - become a part of our family, apply now!

As a (Junior) Customer Service Representative - French (all genders) you will deal with questions and problems from our users. You are the voice of the company and also the first point of contact for our player community. You will use our ticket system to answer a wide range of customer inquiries relating to our products, thus helping to improve our customers’ satisfaction.

YOUR MISSION

  • Be on hand to advise and help our players in case of questions and problems
  • Get to know our games inside out so you can answer any questions from our player community
  • Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
  • Work in close cooperation with other departments: give feedback to our game designers and report bugs to colleagues in the live bug analysis department
  • Your goal: Encourage player loyalty by providing our players with outstanding service

YOUR BACKSTORY

  • Native-speaker level knowledge of French, good knowledge of the English language as well
  • You are open, friendly and a genuine team player
  • Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
  • Some professional experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
  • Ideally you are a gamer yourself and are passionate about our games
  • A valid work and residence permit for Germany is required prior to commencement of employment

SOUNDS GREAT? MORE REASONS TO TAKE THIS MISSION

  • You have flexibility: Work 50% remote and 50% from our modern office in Hamburg with roof terrace, cafeteria, common rooms, gaming and lounging etc. or take a lap in the swimming pool on our beautiful campus
  • You join a supportive team in a pragmatic, yet challenging environment, flat hierarchies and state of the art technologies
  • You will get the chance to work with multidisciplinary and experienced colleagues from the entire production lifecycle
  • You will experience a culture of continuous development and learning opportunities
  • You won't ever have to be hungry again. There are fresh fruits, snacks and drinks available at the office

ADDITIONAL INFORMATION

The safety of our employees and everyone else is of utmost importance to us which is why you will experience a solely virtual recruiting process. We are happy to receive your application in English! #Stayhome #Stayhealthy

Your contact person for this job offer is Yi-Ling Lam.

Goodgame Studios is an equal opportunity employer. We encourage and support diversity and welcome all qualified applications.

OUR BACKSTORY

Goodgame Studios is a leading free-to-play, online games development company. We operate across web and mobile platforms and cater to over 500 million registered users worldwide. With a rich talent pool of employees from more than 40 nations, we are among the largest German employers in the gaming software industry. Our aim is clear: We want to entertain millions of players around the world with our games, therefore we joined the Stillfront AB in 2018. Stillfront AB is a group of independent creators, publishers and distributors of digital games - with a vision to become the leading group of indie game creators and publishers.