# Senior Associate, Revenue Operations \(Game Platform\)

## Details

- **Company:** [Garena](https://hitmarker.net/companies/garena.md)
- **Location:** Singapore
- **Contract type:** Full Time
- **Level:** Senior \(5+ years\)
- **Tags:** Finance, Operations, Data Analysis
- **Posted:** 2026-07-17
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/garena-senior-associate-revenue-operations-game-platform-2548015)

## Description

### Responsibilities

Compensation, Incentives and Performance

- Own the end-to-end payout process and schedule, including plan setup, calculations, checks, approvals, payout, and dispute handling.
- Create and manage incentive plans for Revenue Events, including targets, eligibility, payout structures, and clear compensation rules (crediting, splits, clawbacks, caps/floors).
- Ensure incentives align with true business value metrics (net revenue, take-rate, retained spend, margin).
- Work closely with Finance on calculations, reconciliation, accruals, and payments.

Reporting and Revenue Insights

- Partner with the Data Team to build dashboards that track the full player revenue journey.
- Align KPI definitions across teams and automate regular reporting.
- Run revenue analyses to explain what changed and the main drivers (volume, pricing, take-rate, churn, refunds).

Revenue Events

- Define and standardize Revenue Events, including when it counts, and how it’s measured.
- Monitor data quality (missing, duplicated, delayed events) and push fixes with Product, Engineering, and Ops.

Risk, Compliance, Trust and Safety

- Establish payout controls in place with proper audit trail (approval steps, access controls, audit logs, change management).
- Implement guardrails to prevent abuse or fraud (holds, clawbacks, quality gates, risk flags).
- Coordinate with Legal and Finance to meet payout and reporting compliance requirements.

### Requirements

- Minimum 3+ years of experience in Revenue Operations, Sales/ Compensation/Commission Operations, Finance Operations, or a related role.
- Strong understanding of revenue fundamentals (net vs. gross revenue, take-rate, retained spend, margin) and reconciliation processes.
- Experience working in multi-country or multi-market environments.
- Advanced proficiency in Excel or Google Sheets, including handling large datasets, complex formulas, and scenario modeling.
- SQL proficiency for data validation, investigation, and reporting support.
- Experience managing end-to-end payout cycles and designing incentive/commission plans.
- Strong operational discipline and attention to detail, with experience maintaining structured processes, audit trails, and change control.
- Excellent cross-functional collaboration and communication skills.
- Strong analytical and problem-solving abilities, with a proactive ownership mindset and ability to operate independently.
- High integrity and discretion when handling sensitive compensation data.