Joining our game means being part of a top innovator in the gaming field. Gameloft® is a leader in the development and publishing of games, creating them for all digital platforms with an astonishing audience of 80 million monthly users. Our catalog includes every genre and our games are as varied as we are. We operate our own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partner with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®.
We distribute our games in over 100 countries and employ 4,300 people worldwide. We embrace challenges and are always ready for the next big thing.
Not convinced yet?
We have partnerships with high schools and universities all over the world and we support their activity by sharing knowledge and mentoring future professionals. We know the importance of knowledge sharing in order to build healthy and smart future generations. We grow talent and we push to be an example for youngsters by regularly hosting seminars for students, workshops for highschoolers and teachers.
So, what do you say? Are you ready to be not just another face behind a computer screen, but a Gamelofter working in a supportive environment, who gets involved and gives back to the community?
Job Description
The team you'll be joining is responsible for offering 1st Level support for internal Online related matters. The team provides a 24/7 support for all Gameloft games from different locations.
Your role is to monitor systems, provide assistance, feedback and guidance to issue reporters based on established procedures.
Responsibilities
- To provide 1st line technical support; answering support queries via email or chat;
- To maintain a high degree of internal customer service for all support queries and adhere to all service management principles;
- To take ownership of user problems and be proactive when dealing with user issues;
- Identifying the issue and categorizing / prioritize the incident;
- Referring knowledge base for workaround / resolution and attempting resolution;
- Ability to work effectively in a dispersed team and individually;
- Escalating problems to the next level of support or specialized teams when necessary.
Qualifications
- Excellent knowledge of English, both writing and speaking;
- Ability to relate and communicate;
- Ability to learn, plan and be organized;
- Expertise in using MS Office Suite and web tools;
- Technical background or strong interest in IT careers;
- IT experience is an asset (programming, databases).
Additional Information
Why join us
- You want to be part of an exceptional experience, within a company that is constantly growing!
- You want to work with talented people who are industry pioneers!
- You want to join a global company and meet great people around the world!
- Or, just because you're looking for a fun place to work!
What Gameloft Bucharest can offer you even more?
- Work from Home program available.
- Day off for your birthday and company’s anniversary;
- Free psychological counseling.
- Medical insurance package, in partnership with Regina Maria Clinic.
- Lunch tickets.
- Supportive working climate, a team with a free communication style.
- A chance to work in a real multicultural environment.
- All the usual perks cafeteria, free coffee, free fruits, gaming room, relaxation area, free gym. (We will enjoy these again after the vaccine is available)
- Kindergarten inside our courtyard.
