Business Operations Assistant

Job Purpose

Assist the Business Operations Director & Managers in the daily coordination, tracking, and follow-up of partnership projects and business opportunities. Support the analysis of ecosystems, opportunities, and strategies with partners while ensuring effective communication and alignment between departments across time zones. 

• Support the Business Operations Director & Managers in coordinating ongoing projects (including but not limited to operational services, business opportunities, visibility with partners, and catalog placements) to ensure smooth execution and high-quality delivery of all commitments.
• Act as a liaison with local studios in the SEA time zone, ensuring day-to-day alignment on priorities, deliverables, and project status. 

Principal Accountabilities

1. Project Management & Support:

• Assist in following up with departments (Sales, Marketing, Operations, Production, etc) to gather updates and consolidate project status.
• Help maintain progress tracking tools (e.g., Trello or others) with real-time updates.
• Support preparation of project documentation, meeting notes, and status reports.
• Coordinate tasks and deliverables under the guidance of the Business Operation Director.
• Escalate issues or delays to the Business Operations Director / Manager and propose basic solutions when possible.

2. Reporting & Documentation:

• Prepare draft reports and presentations for internal and partner meetings.
• Support tracking of KPIs, costs, and deliverables under the supervision of the Business Operation Director / Manager in a form of dashboards
• Document processes, updates, and lessons learned for future reference. 

3. Partner & Internal Communication:

• Help prepare partner communication materials (memos, recap slides, follow-up emails).
• Ensure smooth coordination between internal teams and external stakeholders by consolidating information.
• Act as a supportive contact for operational questions when the Business Operation Director is unavailable. 

Job Requirements

1. Knowledge:

• Proficiency in Google/ Microsoft Office Suite (especially Sheets, Slides, and Docs).
• Basic understanding of P&L concepts, costs, and margin tracking (even at a learning stage).
• Experience or comfort with project tracking tools (e.g., Trello, Jira, etc).
• Familiarity with the gaming production ecosystem

2. Skills:

• Service-Oriented Mindset: Naturally supportive, anticipates needs, and takes initiative to make the Director’s workflow smoother.
• Adaptability: Works effectively across multiple time zones and cultures (especially SEA-based teams).
• Confidentiality & Professionalism: Handles sensitive information responsibly.
• Communication: Clear and structured written and verbal communication, able to summarize complex information effectively.
• Analytical Thinking: Comfortable with data, reports, and performance indicators; able to identify trends or potential issues.
• Problem Solving: Proactive in identifying bottlenecks and proposing simple, practical solutions.