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Gamelearn

Key Account Manager DACH (Customer Success profile)

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Gamelearn
πŸ‡ͺπŸ‡Έ Madrid

Gamelearn is the world-leading company in skills training through video games and a pioneer in the development of game-based learning solutions. With over 15 years of experience, we have trained more than 200,000 professionals from more than 2,000 companies from 5 continents (BBVA, Volvo, Adidas, Bayer, Camper, Coca-Cola, Decathlon, Ericsson, Europcar, Fujitsu, Iberia, Hyundai, Nivea, Panasonic, Pepsi ...) Gamelearn has revolutionized corporate training by creating the most awarded game-based learning platform in the world.

Our team is passionate about video games and personal development. We believe in having fun at work in a relaxed environment (our offices have fushball and ping pong tables, video game consoles, sofas, vending machines, etc.) Join a young, multicultural, creative and innovative team with a great purpose: to help people learn and grow! Real

Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities:

  • Build strong relationship and maintain frequent engagement with assigned customers
  • Onboard clients and provide training of GL Tools and flows, so they can be as autonomous as possible
  • Prepare and validade SMART objectives with the customer
  • Analyse data and customer behaviour, providing internal strategic follow ups
  • Be responsible for its own portfolio performance - and proactive on implementing new strategies
  • Establish periodic customer touch points to provide follow up, and if necessary, to implement corrective actions - always observing GL Customer Segmentation rules
  • Build trust and transparency with clients
  • Minimize churn
  • Act as the Voice of the Customer
  • Promote customer Loyalty and Advocacy
  • Collaborate with your POD, Product, IT, and Marketing to provide the client with the best experience and to drive upselling opportunities

Minimum requirements

  • 3+ years of relevant experience (sales/customer service)
  • Bachelor’s Degree
  • Impeccable written and verbal communication skills in German
  • Salesforce experience (preferred)
  • Highly organized with Presentation skills
  • Self-driven and proactive nature
  • Excellent communication and interpersonal skills
  • Demonstrate leadership qualities
  • Patient and active listener
  • Passion for service and empathy
  • Solid Excel and Powerpoint capabilities
  • Complex problem-solving skills, detail-oriented, and an analytical mind
  • Self-starter who is also a team-player
  • Ability to multi-task and thrives under pressure
  • Desire to excel and grow within the organization
  • And last but not least... always open to learn new things!