Full Job Description
Director of Live Operations
Background
Gamefam is an indie F2P gaming developer and publisher who creates, publishes, and live operates a portfolio of games. At Gamefam, Live Operations means everything having to do with running the product side of a game, from content roadmap, producing and shipping features, and optimizing the game’s economy through pricing, merchandising, promotions, and bundles.
The Director of Live Ops leads a team of artists, developers, producers, and analysts to continue to improve the size and performance of Gamefam’s live operated games using any platform-compliant means necessary.
Job Responsibilities (Expect responsibilities to evolve regularly)
Game Development
- Develop 90-180 day features roadmaps for each live operated game in consultation with marketing and community teams
- Create monthly and quarterly targets for game KPI improvements
- Lead team of Live Ops producers to deliver features hit KPIs
- Partner with CTO to develop new technologies that allow for maximum efficiency and profitability of live operations
Live Operations and Data Analysis + Reporting
- Ensure all data hooks and reporting are in game and operational
- Own the process of game data reporting and visualization including designing reports and managing employees and specialist consultants
- Lead the creation, configuration, measurement, and optimization of in-game events, contests, new content, and sales to achieve our monthly goals;
- Adjust and iterate on features roadmaps based on data, community feedback, and emerging platform trends
- Be the knowledge center in the company for live ops production, data, and monetization best practices
Support UA Deployment and Analysis
- Partner with marketing to ideate icon and UA ideas
- Manage operations of placing UA media spends in endemic platforms
- Own data flow back to UA analysis team
Qualifications
- Deep passion for gaming and making the very best products in the world
- 7+ years of live operations production experience
- Superb written and verbal communication skills, a leadership mindset, and an intrinsic desire to inspire and motivate a team
- Experience growing one or more games in retention and monetization over an extended period
- Experience designing,socializing and institutionalizing new processes for live ops production
- Deep quantitative knowledge and skills in measuring game performance across macro, micro, and custom-designed KPIs
- High-skill in knowing how to analyze and manipulate data to find insights, specifically in regards to best-in-class level data visualization design - you know what you want to see even if you need a specialist to bring it to life
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
We are working from home until the Covid situation is resolved, then hoping to be 2-3 days a week in the office, WFH 2-3 days per week.
Work Location:
- Fully Remote
This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- High stress tolerance -- thrives in a high-pressure environment
This Job Is:
- A job for which military experienced candidates are encouraged to apply
Benefit Conditions:
- Only full-time employees eligible