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Esports Engine

Client Operations Manager

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Esports Engine
🇺🇸 Burbank, CA

HERE’S THE DEAL

We are a full-service Esports company that creates, manages and monetizes competitive video game leagues. We build a title’s competitive community from the ground up, growing it into a unique, professional and world-class Esports operation. We manage all league operations and produce expert live entertainment in-studio or at stadium-sized venues. We deliver monetary results by authentically translating our publishers’ and brand sponsors’ business outcomes to this massively diverse community.

We seek out ambitious partners and are the leading Esports company for new gaming titles.

Job Status: Full-Time

Location: Burbank, CA or Columbus, OH (negotiable)

ESSENTIAL RESPONSIBILITIES

As the Client Operations Manager for Esports Engine, you will be responsible for servicing our clients by establishing a high level of client satisfaction and streamlined communication channels. This includes, but is not limited to, publisher relations, community management, internal organization, and management of processes for execution, client project management, and on-site client management. This also means developing and establishing strong working relationships with internal groups and partners to ensure epic execution on behalf of our clients. Be prepared to build something great!

WHAT YOU'LL BE DOING

  • Acts as the dedicated point of contact for client communications, managing day to day communications with the client and internal teams
  • Engage and communicate with clients on program goals, direction, and vision. Maintain relationships with clients, advising on general program items
  • Monitor and ensure day-to-day client satisfaction and establish epic execution against deliverables
  • Drive organizational excellence in all projects and clients, helping build and execute a robust process for internal organization and deployment of materials to ensure clear and concise deliverables are communicated and understood within the team
  • Identify risks, monitor potential scope creep, and work with internal teams to be proactive, discover, and convey relevant updates
  • Act as liaison between external and internal stakeholders
  • Ensure client milestones are on track, stay abreast of roadblocks, and ensure deliverables are met across cross-functional departments.

WHAT WE NEED TO SEE

  • Bachelor’s degree or equivalent relevant experience
  • 3+ years of demonstrated project management or client relations experience
  • 3+ years of direct experience in working cross-functionally across a global organization
  • Proven organization skills with a proficiency in effectively managing projects and programs from inception to execution
  • Proven ability to manage project budgets with a variety of different stakeholders and inputs
  • Capable of leading meetings and communicating professionally and positively with co-workers and clients
  • Experience building and maintaining relationships with potential and current clients
  • Capable of working in a start-up, fast-paced, growing environment.
  • Remarkable technical, organizational, time management, and interpersonal communication skills
  • Strong attention to detail and organization, with a drive for results, collaboration, and seeing a project through from start to finish
  • Proficiency with Google Suite and Microsoft Office Suite, including Word, Excel, and PowerPoint

PLUSES

  • Degree in Business, Project Management, or related field
  • Experience in Event Production or related field
  • A passion for esports and video games

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned or updated by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Americans with Disabilities Act (ADA) Statement

The Company will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Employment Opportunity (EEO) Statement

The Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender or gender identity, national origin, disability status, protected veteran status or any other characteristic protected by state or federal law.