The University of Warwick’s Esports Centre has been open to the public for a full academic year now and we are looking for a new wave of passionate esports enthusiasts to staff the centre. We are looking for a small team of students to join our existing staff team and support the busy day-to-day operations of the space. You will be responsible for the management of the 24 state-of-the-art computers and the support of the players using the space.

Our Esports Centre is a state-of-the-art facility capable of supporting the best players as well as educating the next generation of esports talent. The fully modular capability of the space allows us to deliver top-quality packages both in the Junction building or on-the-road when we take all our kit out to the local community. Our staff will be required to support both in our day-to-day operations but also on projects that will take place across the region, for example in Birmingham for activity alongside Commonwealth Games 2022.

As part of your application, in your covering letter, you need to explain your passion for esports and give examples of where you have worked with young people, schools, and/or on esports or similar sporting events. Please let us know the min. and max. number of hours you are available to work each week.

Shift length: 3 to 6 hours during the day (must be available to work between 9pm and midnight at least one day a week) with exceptions for longer days during delivery of projects.

Positions available: Maximum of 8 team members

This assignment is subject to a DBS Check; Unitemps is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Duties and responsibilities

What you will be doing:

Taking payments and monitoring the users of the space, ensuring the safety of the kit and a smooth user experience for the players.
Providing event support as part of any packages that the centre delivers with internal or external organisations.
Being a first point of contact for the users of the space and the Centre’s operational staff, facilitating relationships with the local community.
Actively advocating all esports activity, from greeting customers and explaining what esports is, to facilitating and giving tours to sponsors.
Troubleshooting any issues with the computers, games, or software with support of our consultants and other Esports Centre staff.
Supporting visiting schools, leading talks/classes/activities about esports in the schools. Such as: internet awareness workshops, basic video game coaching, production tutorials.
Helping to raise the profile of the Esports Centre in the community, region, and beyond across the UK through contributing to our social media, marketing, and PR plans and activations.

Skills and experience

Requirements:

Ability to work flexibly, in different locations when needed
Strong time management and punctuality skills
Good knowledge of computer hardware and peripherals
Positive attitude and good people skills with hands-on experience of teaching, coaching, mentoring, running events, conferences or tournaments
Enthusiasm for esports, sports, or games and able to explain esports to new users
Comfortable explaining games and technology to new users
Self-motivated
Currently registered student at the university
Willing and able to be DBS checked (by the university)
Some experience in outreach activities such as teaching, coaching, mentoring, running events or tournaments, open days, conferences, etc, or customer service experience.

Preferred:

Ambition to pursue esports as a career
Knowledge of stream and/or event production
Any experience of esports events, as an organiser or a player etc
Experience building and/or programming computers
Active member of Warwick Esports or other related university societies
Experience as a Warwick Esports society executive, coordinator, or helper
Appetite and knowledge to do basic business analytics and/or track user behaviour
Understanding of the local area (Coventry, Warwickshire, and/or West Midlands)
Ability to speak a second language beyond English (for example Mandarin Chinese)
Appetite and knowledge to post on and/or manage social media accounts (mainly Twitter and Instagram)

Location

Esports Centre (Junction Building, Campus) and/or on-the-road within Coventry, Warwickshire, or Birmingham

Additional information

Start and end date: ASAP until 12 August 23 (Estimate)

Predicted interview date: 20th/21st July 22

Deadline to apply: Sunday 10 July 22

Please provide a CV and cover letter with your application.