We are looking for a General Manager to create and lead a new and exceptional hospitality team for our exciting, first of its kind, branded high street Esports bar.
Esports bar is a new concept with grand designs capitalising on the phenomenal growth of the burgeoning Esports and video gaming culture. In its simplest form it’s a sports bar, but instead of traditional sports, we do Esports.
The position requires someone who is personable, energetic and has a personal passion for video gaming culture, and knows of Esports. They must be capable of managing and motivating a busy town centre venue, back and front of house team, to deliver excellent customer services and efficient business operations.
Experience: Minimum 5-7 years
Your role
- Controlling the day to day business and managing your margins
- Delivering excellent customer service, exceeding their expectations
- Managing the teams, kitchen and staff, to ensure smooth and efficient running of the business
- To maintain all company health and safety policies
- To manage and maintain exceptional standards of cleanliness
- Adherence to company cash handling, storage and banking procedures
- Growing sales
Key responsibilities
- Day to day management, creating and maintain the highest possible standards of operation including, making daily operational decisions & implementing new procedures where necessary
- Adhering to budgets, increasing profits, and managing cash flow
- Recruitment, training and motivating staff
- Regular stock taking and ordering, as well as handling deliveries
- Operational liaising with the kitchen
- Ensuring purchase quality within budget
- Keeping up to date with all licensing regulations, and overall legal responsibility for premises
- Identifying new ways to improve the guest experience
- Dealing with any customer complaints (either written or verbal) in an assertive, pleasant and totally professional manner to ensure that the situation is resolved to the complete satisfaction of the customer.
- To effectively deal with customer event and function enquiries
Skills Required
- To understand the annual pub budget
- Managing all daily and weekly paperwork
- Reporting financials through to the overseeing director on a daily basis
- To manage the management of liquor at the pub to ensure stock holding and rotation is efficient and wastage is minimised
- Understanding, management and effective training of the company operating systems for electronic purchasing, payroll, bookings, table reservations, HR, recruitment, stock control and reporting
- Excellent soft skills and in particular exceptional communication
- Proficient in IT with an understanding of spreadsheets, word processing, and social media as well as video games.
Your Personality
- A strong leader who is personable, energetic and capable of managing and motivating
- Have a love for food & drink
- Have a love for video gaming culture
- Customer focused, who takes real pride in achieving exceptional customer service results
- Business minded
- A fun person with a good sense of humour who can enjoy work and the interaction with customers and other staff members
- Ambition and drive
- Attention to detail. Always keeping an eye out to make sure that all is in place.
- Enthusiastic to learn. You are comfortable in rising to challenges and are always putting yourself forward to get more involved.
An exceptional opportunity
- Esports Bar is a new concept in a massive new & fast growing sector. We want a manager who’s in it for the long haul
- You have the opportunity to really make an impact and put your experience to practice by helping us design and evolve our operations from scratch
- Should you be the perfect fit then we have the potential to embed you in the company as a partner
- We will really listen to and support your ideas and methods.
- The first phase is consultation with us to create and evolve concept to operations
- The second phase is to set up and install
- The third phase will be to operate
Salary: £24,000.00 to £33,500.00 per year
Experience: Management: 5 -7 years (Required)
License or certification: Personal License (Required)