In the role of Account Manager, you will be working closely with the ESL UK business development team and be responsible for the account management and servicing of all UK clients within the ESL portfolio. You will form a key part of the UK sales & marketing operations team, reporting directly into the Head of Business Development UK.
The Account Manager role will be responsible for delivering superior client services for each ESL client, ensuring all campaigns and activations post-sales are executed to the highest possible standards at all times. You will also be involved in developing and administering account management plans and processes to expand and maintain ESL UK’s customer base, enhance customer satisfaction and achieve sales objectives for key accounts in line with business and sales objectives.
The role will sit in-between external ESL clients and internal ESL product teams and will facilitate all business conversations and campaign management operations. This will include ensuring campaigns are set up and activated correctly and on time; regular communication with senior clients during campaign activation; post campaign support/reporting; and along with the wider sales team, up-selling and organic growth of key client accounts where applicable. There will be opportunities to learn and develop in this role as you will be working with the senior team daily to grow new and existing business.
Key Responsibilities
- Work closely with internal ESL product teams to ensure successful campaign management and execution and that the sales goals for the relevant strategic key accounts are met
- Plan and control acquisition, proposal preparation, customer support, and customer consulting
- Responsible for all communication with clients post-sale
- Regular communication and where necessary weekly calls with the client to optimize performance
- Creation and delivery of detailed post campaign reports
- Identifying areas of improvement and along with sales initiating new ideas and activations to the client in order to drive incremental revenue
- Independently identify market/growth potential, observe the competitors, and know their service spectrum, price structure, and price policy
- Independently advise (top) management regarding strategic customers and potential new customers
Skills & Requirements
Must have’s:
- Bachelor’s Degree or more than 4 years of equivalent experience/qualification
- Proven track record in campaign management, operations and client servicing
- Experience within the media, advertising or sports & entertainment industry and working with major advertising agencies or clients directly
- Able to demonstrate examples of successful project management of key client accounts
- Strong digital and social media experience
- Excellent project management skills and attention to detail
- Ability to manage and prioritize multiple tasks and projects of varying complexity
- Established contact network within the UK marketing & media industry
- Excellent communication and time management
- Team player and eager to help grow the ESL business
Nice to have:
- Genuine passion for digital entertainment and gaming/esports
- Willingness to learn, adapt and help others
- Sense of humor and outgoing demeanor
- 'Go-getter' attitude
About us:
ESL is the world's largest & leading eSports company, operating various online and offline competitions such as Intel Extreme Masters, ESL One, CS:GO Pro-League as well as numerous regional and national leagues. ESL has offices in 13 different countries and operations on all continents with around 500 employees. The global Headquarters is in Cologne, and we belong to MTG (Modern Times Group).
We are an incredibly fast paced digital company, driven by the passion for creating this new chapter of the sports entertainment history. We value independent minds, initiative and start-up mindset. We give quickly responsibilities and opportunities, with us you really can be somebody and have a positive impact.
Application information
You feel ready for the challenge to work at ESL? Please fill in our application form including your earliest starting date and your desired salary. Please add the requested documents in PDF format.
Any certificates you want to send us additionally can be attached to either your CV or your cover letter.
