What makes us Epic?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
Discipline at Epic
What we do
Whether it’s driving a vision from start to finish or collaborating with teams to inspire and deliver projects of Epic quality, Epic’s production teams take pride in consistently delivering world-class products and experiences.
What you’ll do
As a Moderation Lead on the Epic Games Store, you will be the subject matter expert for moderation of EGS products and storefront. Collaborating with Publishing, Development, Design, Operations, and Epic Global Moderation teams, you will develop standards and policies, implement processes, tools, and scalability plans in continuous alignment with the EGS vision and roadmap.
In this role, you will
Own - EGS content moderation policies and processes, guidelines, runbooks, appeals process, and edge case scenario planning. Relationship with Epic Global Moderation team, liaising with internal stakeholders and partners regarding all things related to EGS content moderation.
Collaborate - With stakeholders such as publishing, developers, community, operations and Epic Global Moderation to ensure continuous alignment with the EGS vision and content moderation best practices. With Epic Global Moderation team to optimize process and policy for quality, accuracy and efficiency, as well as optimize for global coverage during this time of EGS growth.
Execute - Be the business owner for the results of EGS content moderation. Work directly with the Epic Global Moderation team to collect data and analytics and make necessary adjustments to provide creators and partners with the best store experience possible, and identify new opportunities to enhance existing organizations, services, processes and policies. Define and maintain appropriate and effective SLA’s alongside high quality reviews.
What we’re looking for
- Experience as a content moderation lead managing globally distributed team of internal resources as well as external resources
- Drive improvements and optimization in teams, services, tools, processes and policies
- 5+ years of relevant work experience, in game or entertainment industry
- Excellent communication and relationship-building skills
- Mentally strong and having a keen emotional intelligence
- Flexibility and the ability to delivery excellence amidst constant change
- Driven to do great work, and leave things better than found
- Passionate about doing the right thing, not afraid to say NO and knowing how to take calculated risks to create maximum impact
Epic Job + Epic Benefits = Epic Life
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay for 100% of the premiums for both you and your dependents. We offer coverage for Medical, Dental, Vision HRA, Long Term Disability, AD&D and Life Insurance, 401k.
All Epic employees enjoy drinks, snacks, and lunches every day, free of charge - and we offer plenty of annual celebrations for employees and family members to show the love we have for our people. Additionally, each year, we celebrate the Epic family with company-wide paid breaks, generous paid time off, and recognize individuals for 7 years of employment with a paid sabbatical - we think our people are pretty awesome!
Like what you hear? Come be a part of something Epic!
