The multi-disciplined Player & Quality Insights team focuses on understanding player behaviour and designing player feedback events across our entire portfolio of games, to help game teams develop the games and experiences our players want to play. We are a player-inspired team where every major decision starts with who we make games for.
You will work within the Technical Operations team for delivering content and experiences for our playtesters, both in our global physical research labs and remote labs in this role. Reporting to the TechOps Lead, you will ensure technical delivery is appropriate, safe and secure. You will also work with your team and partners to develop the systems and practices for PQI content delivery.
What's in it for you? Glad you asked!
You will work with Operations and Engineers across all game teams and platforms.
Comfortable working with all teams, diverse domain experts across different time zones.
Prioritise the player first, ensuring that content is delivered with the community in mind while still accounting for development constraints such as timelines, platforms, and budgets.
Be a process advocate. Both for efficiencies for your team and for systems that reduce the time to players.
Mentor and cultivate junior team members across the team.
Qualifications and Knowledge
5 years of experience in a development operations environment.
2 or more years’ experience with desktop support hardware & software troubleshooting, imaging, hardware installations, LAN/WAN management, Server patching.
Experience working directly with Virtualization, Containerization, Cloud computing (AWS preferred), VMWare ecosystems Kubernetes, or Docker.
Experience with Open Broadcast Studio (OBS), creating scenes, installing peripherals within OBS.
Experience working directly with platforms and networks preferred (PC, Console, Mobile, Cloud).
Preferred experience with Python scripting, Zabbix, Videos Capture, PARSEC.
Excellent knowledge of production lifecycle stages and processes.
Experience excelling in a diverse & distributed team.
Ability to advocate for the best player principles.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
