EA’s Worldwide Customer Experience (WWCE) organization exists to inspire the world to play. We support players across the globe in 13+ languages. We value people who will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people that will come to the office (or Zoom meeting) excited to work and ready for some fun.
You're the Senior Product Manager.
You are part of EA’s Worldwide Customer Experience (WWCE) that strives to make EA known for taking care of players. You will report to the Director of Product for Fan Care and lead products to improve existing and develop new player experiences in the Fan Care space. You will lead product planning throughout the product lifecycle to ensure our Customer Experience offerings support the strategy and goals of EA. You will collaborate with a variety of partners to design products in Fan Care. You will gain insights from studios and other organizations within Customer Experience that influence your product roadmap.
So how does a Senior Product Manager help make EA known for taking care of players?
Responsibilities
Research, contextualize and apply customer experience and gaming related trends to contribute creative ideas for the development and updating of your product line’s strategy
Understand the needs of EA players and fans to advocate for their needs and identify digital product opportunities
Create strategies for the products you oversee, with input from your extended team and partners, according to the product line and EA goals
Distill a product strategy into feature designs, which can take the form of web workflows, API's, low fidelity UI's and other artifacts. Write product specifications that can be consumed by engineering with detailed and testable acceptance criteria
Establish and track measurable success criteria and metrics for products, including business measurements
Accomplish product delivery by leading diverse teams. Provide detailed information to team members to allow on-time delivery
Prioritize the backlog. Mediate prioritization conversations with team members, using data, understanding of fan needs and the product strategy as inputs
Find and address project risks and develop contingency plans
Communicate product development and performance updates to partners to demonstrate progress. Ensure the return on investment and relevance of products over time remains appropriate.
Required Qualifications
5+ years of relevant experience in a Product Management role
Passionate about understanding users, their needs and aspirations
Comfortable at managing complex user needs through a combination of analytical, user-centered design and collaboration skills
Can coach and empower team members to help deliver impactful and differentiating experiences
Focused on adding value in the short-term but also have a long term vision that follows the EA strategy
Like managing products from brainstorming through development to execution
Enjoy working with a group of partners to accomplish goals
Flexible workplace, with onsite, hybrid and remote opportunities
US COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
California (depending on location e.g. Los Angeles vs. Sacramento): º $130,250 - $199,400
New York (depending on location e.g. Manhattan vs. Buffalo): º $120,450 - $199,400
Jersey City, NJ: º $147,400 - $199,400
Colorado (depending on location e.g. Denver vs. Colorado Springs): º $120,450 - $161,750
Washington (depending on location e.g. Seattle vs. Spokane): º $120,450 - $188,600
Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby (following 1 year of service), medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.