Development Technologies and Solutions (DTS) is a global team supporting the delivery of data analytics and strategic technologies for all EA game development studios.

Studios, Data and Insights (SDI) is a team within the DTS organization that partners with our game development teams to bring actionable insights through data that help improve player experiences.

We are looking for an Operations Manager reporting directly to the SDI Head of Operations partnering with SDI leaders and the existing operations team, to guide the planning and control of our operational activities. This exciting and challenging role will be partnering with a wide array of teams such as SDI business owners, finance, talent acquisition, people experience, legal and more.

You will have the option of working either onsite at one of the EA offices, hybrid or fully remote.

What to expect:

  • You will provide necessary oversight and support in the execution of essential SDI operational responsibilities.

  • You will Shape simple solutions to complex problems across multiple disciplines that consider process, analytics and technology.

  • You will implement measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.

  • You will identify opportunities for improvement within our essential processes, align with partners, and implement.

  • You will use data and insights as a resource to guide effective decisions across our business.

  • You will collaborate with the BU leaders to understand overall headcount across resource types including: financial impact, chargeback variance, and focused analysis.

  • You will manage maintenance and evolution of our SDI overall and BU-specific operations dashboards.

  • You will support or own aspects of the consolidated SDI operating and capital budgets, including resource plans.

What you bring:

  • 7+ years of work experience in a related field

  • Experience using data tools such as Business Intelligence, Excel (can maintain complex spreadsheets) and JIRA to inform decisions.

  • Experience developing measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.

  • A process improvement mindset used to develop and improve processes and reporting.

  • Proficient change management skills.

  • The ability to track, model and present information in engaging ways.

About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.