This job listing expired on May 28, 2021
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At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world’s greatest games. The EAX team is driving the strategy and implementation of important programs for EA’s community of players to connect them to one another and to the games they love to play. These projects include: EA Play, our cross-platform subscription on Origin, PlayStation, Xbox, and Steam; Origin, EA’s gaming service on PC; and a host of other consumer experiences and strategies to connect friends across platforms and within our games.

Reporting to the Director, Digital Operations, as Senior Manager, Publishing Operations & E-Commerce, you will manage a global team in the development and execution of digital strategies for EA’s marketing and e-commerce efforts, while improving process for greater operational efficiency, always with an eye on speed and quality of delivery. As part of the broader EA.com and Digital Operations team you will be an essential contributor to the EAX team.

Joining EAX means joining the team shaping EA’s subscription services now spanning three major platforms; building consumer experiences that power EA’s games and enabling more personalized, socially connected, and smooth experiences; and expanding our platforms across web, PC, mobile, the cloud and beyond so our players can get into the games they want to play and stay connected while playing. We like to say that “we see farther”, and are committed to driving innovation to meet player needs today and in the future.

As someone with a track record in Publishing and E-Commerce. You will:

  • Have 7+ years experience working in a high scale, dynamic publishing and e-commerce business
  • Manage workload priorities across multiple work streams, including game development support, content publishing, merchandising, and live services management
  • Build process to plan, prioritize, and mitigate risk for workload releases and investment opportunities
  • Distill strategies/goals/ideas from EAX and publishing partners into team tasks
  • Develop direct-report talent through goals and mentoring
  • Support publishing partners globally; able to manage projects and partner meetings during off-business timelines
  • Maintain deep technical knowledge of EA systems that impact digital publishing and EAX services; understand the digital platform holistically to know how it impacts publishing and supporting toolsets
  • Support player engagement through publishing content for EA’s player portals including regional and localized requirements
  • Improve publishing processes to distribute content, updates, offer incentives, and other ad hoc communications to customers or partners
  • Define and report on key measurements
  • Project manage complex and multi-facetted programs, tracking key publishing integration points with EAX and other supporting teams

You also bring the following skills or experiences to our team:

  • Leader: Engaged people manager that inspires others.
  • Champion: Experience guiding multiple teams across domains towards unified outcomes and best practices that make a difference.
  • Operational: You can develop tactics, and actions based on strategic conceptual goals.
  • Makes Effective Choices: You can understand issues, goals, issues, and risks and navigate solutions to these challenges.
  • Collaborative: You will work closely with both local and global partners to deliver results.

You’ll build relationships and work with…

  • Product Managers, Project Managers and other members of the EAX team to help deliver the live service for EA.com, Origin.com, our Subscriptions programs and our new EA Desktop Application.
  • Teams from Marketing, Product Lifecycle Management and Studio.

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.