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You will be part of the 24x7 Security Operations department, reporting to the Security Operations Manager. You will do the preliminary investigation for all security alerts/incidents, provide a resolution, identify the cause and propose measures to prevent further occurrence.

Key Responsibilities:

  • Monitoring/detecting/investigating security alerts received from security tools such as Anti-Virus, Intrusion Detection/Prevention Systems (IDS/IPS) and malware content protection tools into the Security Incident Event Management (SIEM).

  • Track the potential security incidents detected and reported within the dedicated ticketing platform.

  • You will take ownership and conclude on the resolution for the current security alerts/incidents.

  • Follow up on outstanding cases.

  • Coordinate with other departments within EA to help resolve OR escalate the security alerts.

  • Investigate emails reported by users and detected by internal tools as being SPAM/Phishing.

  • Suggest improvements to ongoing processes and workflows.

  • You will help us with security tools/endpoint agent deployments.

  • Meet the Service level agreements for internal ticket and track the Service level agreement for tickets opened to other teams.

  • You will help us with the internal vulnerability scans.

  • Send security notifications to the users.

  • Support security automation tools with information on new incident types/ patterns observed.

  • Provide root cause analysis.

  • Escalate to the next level the incidents/alerts according to agreed workflows.

Qualifications:

  • Understanding of Security principles and knowledge of security techniques and technologies.

  • Experience with virtual environments (any of ESX, QEMU, VirtualBox).

  • Experience with Endpoint protection solutions.

  • Basic Active Directory knowledge.

  • Incident Response experience.

  • Basic Networking knowledge

About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.