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Electronic Arts

North America

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms.

Why join the Frostbite Team?

Frostbite is EA's state-of-the-art multi-platform game development engine. Our global team empowers game creators to shape the future of gaming by developing creative engine features and outstanding tools. We are honored to have thousands of game developers all over the world using Frostbite to create some of the most amazing games and player experiences in the industry. This is an opportunity to join a team to help us promote quality across Frostbite and EA. You will report to the Frostbite Quality Development Director.

As a Partner Experience Quality Specialist on Frostbite, you will focus on partnerships with game teams and develop strategies to improve the experience of adopting and using Frostbite.

You will have a holistic view of the product life cycle, from how it is developed to how it is integrated and supported. You will work directly with Frostbite users to understand and resolve pain points, and use data to demonstrate opportunities for improvements and validate the effectiveness of the approaches you implement. You will coordinate the day-to-day support of a group of games, and you will work with peers to strengthen practices and ensure consistency across the teams, positively affecting Frostbite users worldwide.

Responsibilities:

  • Be the primary support contact for one or more EA games, ensuring that all support needs are positively resolved and recurring pain points are identified and tracked

  • Work with partner teams to promote best practices, knowledge sharing, and self-sufficiency

  • Create feedback loops between Frostbite and our partners to raise the quality bar of the engine

  • Collaborate with Frostbite's Content and Learning teams to improve documentation based on partner pain points

  • Establish and track goals. Analyze and use data to measure the effectiveness and make informed decisions

Required Experience

  • 3+ years of QA testing experience

  • Experience developing relationships with senior partners from technical and creative teams

  • Understanding of game development processes

  • Experience assessing priorities and risks for multiple concurrent projects

  • Proficiency in development planning and defect tracking tools (e.g. Jira)

Bonus

  • Experience in customer or technical support roles

  • Experience with game engines

  • Basic proficiency with data visualization tools like Power BI, Tableau, Google Analytics

  • Understanding of version control, build systems, continuous integration, unit tests, automated functional tests, and testing frameworks

About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.