North American Accommodations Specialist
Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.
EA's Global Benefits and Wellbeing Team is looking for an accommodations subject matter expert to bring outstanding leave of absence (LOA), disability, and accommodations case management to EA employees within the US and Canada.
Reporting to the Senior Manager of Wellbeing, you will be the primary contact for employees as they proceed through the accommodations process, partnering with our HR partners and managers. You will and will oversee the daily administration and resolution of North America medical accommodation requests end-to-end and following (1) EA policies, procedures, culture; (2) local, state, and federal laws within the US; and (3) provincial and federal laws within Canada.
The Accommodations Specialist will manage the accommodations process by engaging in the following:
- Liaise between the Benefits team, third-party administrators (Matrix, Canada Life), and company partners to manage all accommodation requests and determinations end-to-end to ensure accurate case management.
- You'll use an understanding of best practices and applicable laws to ensure accurate case management; participate in the interactive process, the coordination/completion of process forms, and the development of return to work provisions (e.g., modified work schedules, workplace accommodation, transitional work assignments)
- You will provide guidance to employees, managers, and HR partners on aspects of the accommodations and LOA case management process.
- You will develop training materials and programs to educate all team members on LOA, short-term-disability, long-term-disability, and accommodations programs.
- You will demonstrate strict confidentiality, accuracy, and integrity in the course of this work.
- You will collect, process, and maintain medical data following company policies and country-specific laws.
- You will track and store documentation related to LOAs, disability claims, and accommodation requests.
- You will consult with Legal partners on complex issues.
- You will perform other responsibilities/activities as assigned including participating in projects and growth projects on behalf of the Benefits and Wellbeing team.
- Five years experience managing high-volume case management or within an HR compliance role providing expert consultation to managers, employees, and company partners regarding: reasonable medical accommodations, LOAs, short-term-disability programs, long-term disability programs, and returns from leave with complex accommodations.
- Expertise in all applicable LOA/Disability/Accommodation-related laws within the US and Canada; ability to resolve different leave and accommodations issues.
- Experience with managing confidential data, observing local and federal laws within the US and Canada.
- Partner across the business and at different levels.
- Knowledge of US benefits.
- Can perform the tasks of this position with or without a reasonable accommodation.
- Certified Professional and Disability Management (CPDM), Canadian Society of Professionals in Disability Management (CSPDM), or Certified Business Benefits Professional (CBP) certification/designation
- Experience with Workday and the Google suite of products is a plus.
About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.