EA Sports Orlando is currently seeking a skilled Console Technician to join our dedicated Employee Technology & Solutions (ET&S) team on a 12-month, onsite contract basis. As a Console Technician, you will play a crucial role in supporting our IT infrastructure, ensuring seamless operations of gaming consoles, and handling console automation. Your expertise will be pivotal in providing top-notch technical support for gaming consoles, conducting thorough testing to ensure optimal functionality, and delivering site IT desktop support services for EA Sports Orlando.
In this role, you will take charge of imaging, configuring, and deploying gaming consoles while maintaining a sharp focus on comprehensive testing to guarantee flawless performance. Collaborating closely with cross-functional teams, you will proactively address technical issues, troubleshoot problems, and swiftly implement effective solutions. Additionally, you will have a key role in co-managing the console automation room, contributing to its smooth operation in Orlando.
As a Console Technician, we expect you to possess strong problem-solving skills, a proactive attitude, and a passion for delivering exceptional IT support to our internal teams in Orlando. You will thrive in a dynamic and fast-paced environment, making significant contributions to the success of our gaming products and enhancing the overall employee experience through reliable support for gaming consoles and console automation technologies.
KEY RESPONSIBILITIES
Maintain expert-level knowledge in the relevant area of specialization, encompassing IT requirements for console systems, or online gaming infrastructure and technology implementation. Ensure effective communication of any changes and updates to the IT processes.
Preferred knowledge of console system standards, as well as PC development, along with an understanding of IT submission requirements.
Provide ongoing support to local and remote IT teams, facilitating knowledge transfer and ensuring skill-levels are maintained across all teams.
Create and update comprehensive IT test cases and a knowledge base, executing thorough and relevant IT testing while promptly reporting any identified faults.
Manage the daily IT testing tasks for a small team of testers assigned to the project, prioritizing work within the IT test schedule and adhering to defined IT processes.
Generate regular IT testing reports, analysis, and process documentation as requested by the management team.
Identify and implement best practices to ensure consistent and effective IT testing methodologies across different projects.
Contribute to the development of onboarding and training materials for new IT testing staff, aiding in their seamless integration into the team.
Formulate strong relationships, based on skills, knowledge, and trust, with development teams, embedded IT teams, and other remote test teams.
SKILLS & EXPERIANCE
1-3 years previous experience in a Desktop support role with an ability to understand technical issues related to desktop support.
Ability to work with and support a diverse range of users with computer literacy skills ranging from novice to experts.
Must have strong documentation skills.
Must have the ability to stand for long periods of time
Must have the ability to lift 50 pounds regularly
Must have the ability to climb a ladder
Step into the spotlight and join the vibrant rhythms of our innovative team at ET&S in Orlando! As a Console Technician, you'll be an essential player in maintaining and elevating our IT operations at EA Sports, ensuring that our gaming experiences reach the highest levels of excellence. If you have a passion for gaming and are ready to showcase your skills alongside a world-class team, we can't wait to welcome you to your dream position. Embrace the beat of new challenges, dance with cutting-edge technology, and make your mark on the stage of gaming greatness. Applause awaits as you become a shining star in our electrifying world of gaming innovation.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
