Our Worldwide Customer Experience (WWCE) team exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We are looking for people to come to the office or Zoom meeting excited to work and ready for some fun.
And we want you to join us. We are hiring an Implementation Manager. This is an individual contributor role supporting WWCE as a part of the Business Execution Partner team. You will ensure the Operational Organization is ready to receive the completed work and that they are well informed of what you are delivering. You will report to the Manager of Business Execution Partners for Worldwide Customer Experience.
The Implementation Manager will:
- Manage cross-regional projects, including vendor teams
- Develop the implementation project plan residing within the master project plan
- Help identify teams that need to participate in a specific implementation effort
- Work with multiple team members to coordinate operational readiness tasks
- Oversee operational readiness tasks for multiple projects within a product line
- Identify and escalate to product line when teams are not meeting commitments for delivery
- Report on progress against the implementation plan
- Run product line retrospectives and follow-up on their action items
- Manage issues and risks related to the operational readiness
- Arrange meetings, take meeting notes, and follow up on action items
- Manage the Confluence page for the Business Execution team
A successful Implementation Manager understands:
- Contact Center operations
- Project or product life cycles
- PMO standards
- Agile and Waterfall methodologies
- Risk and dependency tracking and mitigation
And can:
- Work with multiple teams in a matrix environment
- Be flexible and adaptable to changing business models and organizational structures
- Help identify teams and work needed for implementing new engagements
Experience
- 2+ years as a project manager or 4+ years as a project coordinator
- Bachelor's degree: technical or engineering background preferred
- CSM or CAPM certifications preferred
- Mastery of Confluence, Google Suite, JaaS, and PPM software, such as Hive
- Management of multiple concurrent projects
EA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
About EA
At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
