The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."
As an HPS Technician you will report to the HPS Manager. You will provide day-to-day technical support to game development and testing teams for mobile devices (phones, tablets)
Responsibilities:
You will install new firmware, configure and troubleshoot issues related to mobiles phones, tablets, etc.
You will maintain and enforce HPS policies (asset security, firmware management and hardware).
You will perform daily asset tracking routines and periodical audits.
You will recommend improvements to daily operations to achieve better asset tracking and a better service for the teams developing and testing games
You will help with shipment of mobile devices, when needed, between different EA locations around the world, using company courier services
You will support the purchasing of mobile devices process by adding newly bought devices to EA's internal databases, inputting invoice information into asset tracking tools, configuring the devices and preparing them for shipment
The next great EA HPS Technician needs:
You have 6+ months of proven experience in similar role or another customer support role. Study in Computer Science or equivalent may represent an advantage
You are passionate about Mobile Technology with working knowledge around smartphones and tablets.
You are experienced in diagnosing basic technical issues
You are advanced MS excel (can maintain complex spreadsheets)
You are proficient in English
You are customer-oriented
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
