#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team. You will be a part of EA's Worldwide Customer Experience (WWCE) organization.
The Customer Experience organization strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us. We're looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
Join us! You will report to the Digital Service Delivery Team Manager.
Work within EA's vibrant and ever-growing Answers HQ & EA Forums communities by interacting with our players, providing support, engagement, moderation and feedback to internal partners regarding in-game and technical issues, including community sentiment.
Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.
Be a public 'face' for EA's Community team on Answers HQ & EA Forums, interacting with thousands of gamers daily on multiple product boards ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.
Be part of a team focused on shaping an engaged and balanced community and helping gamers, leading the frontlines in supporting our customers in real-time.
Align with our internal partners, studios and development teams to provide the world's best support for the world's best games.
2+ Years of game support, including gameplay, technical and account troubleshooting for multiple platforms/devices.
1years' employed experience with Community support and engagement.
1years' employed experience moderating forums.
Experience demonstrating organizational abilities, creative thinking, administration in real-time and working to deadlines.
Proven record of performing against targets.
Soft skills for de-escalating tense situations.
Expertise in writing, editing and public content creation is a plus.
Fluent (written and verbal) in German and in English.
About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.