WWCE

#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!

EA’s Games Advisors are fans of video games and the gaming industry. They are also passionate about helping people and giving great customer service. They are on teams with other Games Advisors and report to a Customer Experience Team Manager.

Responsibilities:

Establish credibility and relationship with our players
Identify trends, escalate issues, and provide feedback for problems players have
Troubleshoot technical issues for consoles, PCs, Macs, and mobile devices
Troubleshoot account issues including billing, security, and restoration
Work with players through chat, email, or phone
Have a positive approach when faced with challenges
Use all available information to resolve every player the first time they contact us
Keep player account information and EA internal information secure and confidential
Work shifts and holidays based on the needs of the team and players
Follow all policies in World Wide Customer Experience.

Qualifications:

One+ year of experience in the customer service industry, a face-to-face, progressive and independent environment
Maintain or exceed high-quality expectations with every customer interaction
Verbal and written fluency in English(this will be assessed with a typing and writing test)
Comfortable working in a fast-paced environment and able to comply to improvements in processes as they happen
Effective time management skills
Work at a PC for long periods of the day
Work with large and small teams for feedback and improvement

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.