Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

We are EA

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

The Challenge Ahead:

The Core Community Manager is a highly visible and crucial communications role that connects EA and its brands with players in local markets through daily engagement. As part of the Community Activation Team you will develop and drive the execution strategy for all our franchises’ communications across internal and external channels, develop a strong external presence with players through transparent communications, manage the strategy for EA’s player influencer program and develop messaging aligned with each brand voice. In addition, the Core Community Manager will partner closely with Community teammates, studio and other cross-functional groups to insure a consistent, high quality player experience inside and outside of our games via strategic real-time feedback about the health of our games.

You will report directly to the European Community Lead and will collaborate with cross-functional teams around the business. You will ensure that strategies are properly implemented and effectively managed in-market and provide a consistent, high quality and cohesive user experience inside and outside of our games.

The Community Manager has the following primary responsibilities:

Be the strategic expert for community best practices, programs, and policies and see them implemented in-market.
Establish yourself as the “face of EA” in your market on platforms that make sense locally.
Form strong bonds with influencers in your market and maintain healthy relationships.
Develop a local community and influencer strategy for the territory.
Be the voice of the local communities, maintain an open dialogue between influencers, players, and various teams inside EA ensuring your communities are well represented.
Oversee local Live Streams, AMAs, online and in-person events across in partnership with the wider CAT team.
Develop local anchor platforms which the community can rally around.
Plan and schedule community activities and influencer events, both in-game and out of game.
Ensure all Electronic Arts standards, policies, and processes are observed and followed.
Coordinate and share with other Community Managers your engagement best practices, standards, and innovations highlighting your personal successes and learnings.
Support an always-on approach to flagging game issues or service risks to the Lead Community Managers for all titles.
Assist with communications around game and live service issues: Bugs, Challenges, Outages, Support Issues.
Partner with Customer Support, QA, Live Service teams on the overall player experience and health of the business.
Maintain a positive reputation at work and within the community.
Dedicate time to playing the games you represent.

You will need:

Passion and experience playing EA titles as well as games from other publishers.
Demonstrable experience working in online communities, social media, journalism, online marketing, content creation or equivalent.
Demonstrated writing, grammar, and content-creation skills.
Fluent in English.
Clear knowledge of best practices for operating social channels.
Excellent interpersonal, verbal communication, and presentation skills.
Strategic and creative thinker with the ability to present new ideas effectively.
A dedicated, self-motivated, detail-oriented team player who is quality driven.
Excellent problem-solving skills. Able to focus on multiple tasks and effectively set priorities among projects.
Ability to objectively interpret customer/community feedback and make actionable recommendations.
Solid understanding of Live Service operations and Development.
Bachelor Degree (or similar) in Communications or Marketing a plus, but not essential.

What’s in it for you? Glad you asked!

Since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and passion. You will also get a benefit package that includes medical and life insurance, pension plan, meal vouchers, stocks programs, fitness reimbursement, flex benefit program…and of course, free video games.

At EA, we live the “work hard/play hard” credo every day.

EA is an equal opportunity employer. All employment decisions are made without regard to race, sex, gender, gender identity or expression, sexual orientation, age, religion, disability, medical condition, pregnancy, marital status, family status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Take your career to the next level – apply today!

About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.