RESPONSIBILITIES:

Oversee the delivery and growth of best-in-class technical analyses of game performance, analytics, security, connectivity, and compatibility by the Square Enix Technical QA (TQA) team;
Manage and support the TQA team with respect to hiring and professional development, in line with industry and consumer expectations;
Provide budgetary feedback and manage human and material resources for the TQA team, across products;
Monitor QA data to ensure compliance with departmental standards;
Maintain proficiency via training and personal skill development;
Inform and champion effective training and improvement plans for the TQA team, in line with Square Enix administrative policies;
Drive implementation of tools and processes necessary for the TQA team to provide timely and accurate feedback to stakeholders;
Engage with developers, external test partners and hardware manufacturers as needed for technical analysis and reporting;
Liaise with other Service Line Managers and PMs to maximize efficiency of the TQA group;
Exemplify an exceptional standard of work ethic and technical competence.

EXPERIENCE & QUALIFICATIONS:

High School Diploma;
College Degree an asset;
6+ years of QA experience in a QA environment with knowledge of QA practices and procedures;
CompTIA Network+ Certification an asset;
2+ years managing teams in a software QA environment;
Knowledge of JIRA or equivalent defect tracking database;
Knowledge of test case scoping, techniques, management, and tools;
French speaking/writing skills required;
Strong language skills (written English);
Familiarity with programming languages (C#, C++, Python);
Strong knowledge of PC software and networking diagnostic tools;
Strong knowledge of performance benchmark analysis techniques;
Working knowledge of console hardware and tools;
Experience in leading teams, preferably software test teams.

INTERPERSONAL QUALITIES:

MOTIVATION & INTERESTS: