Overview
At Dovetail Games we are passionate about empowering our people to build beautiful worlds, craft breath-taking games and do the best work of their career to deliver our vision: “By Enthusiasts, For Enthusiasts”.
We recently moved into a brand new river-front studio in the heart of the Historic Dockyard in Kent, UK. We are growing fast, developing our games using cutting-edge technology and delivering these on multiple platforms: PC, PlayStation 4 and Xbox One.
We are looking for a Community Manager to join our team, working Train Simulator and Train Sim World. Reporting into the Trains Business Director, you will manage Dovetail Games' communities to a high standard, keeping them up to date with engaging content to attract, inform and retain our consumer base.
Responsibilities
- Set up and run regular livestreams (Twitch, Mixer, YouTube)
- Manage and proactively post across our own community channels (Facebook, Twitter, Instagram, YouTube, Forums)
- Join discussion with other communities (Steam, Discord, Reddit)
- Run outreach programs and creative collaboration with content creators
- Daily engagement across all community channels
- Drive forward content planning with monthly social calendars
- Share community feedback and developments with the business
- Record, analyse and report quantitative and qualitative data to shape future campaigns
- Develop strategies to improve user experience and build our comunity
Person Specifications
- Proven experience of managing console game communities
- Knowledge of the game streaming and video creation space
- Experience with CMS publishing tools is beneficial
- Experience managing and creating content plans
- Strong knowledge of social media management tools, digital media platforms and relevant trends to incorporate these into campaigns
- Fluent in English, speaking and writing, with impeccable writing and proofreading skills
- Second language is beneficial (German/French)
- Knowledge of train simulation and/or trains is very beneficial
- Excellent customer service
- A passion for video games, and in-depth industry knowledge
- A degree, or equivalent experience, in a relevant subject
- Strong analytical skills
About Dovetail Games
- We are committed to promoting equal opportunities and diversity, and all applicants will be considered on their merit, qualifications, competence and talent regardless of any protected characteristics.
- You will have a direct and significant impact on the future of our games
- You'll experience an environment where you will be challenged but supported
- We have an industry leading work-life balance
- We are developing games across multiple platforms using cutting edge technology
- Competitive salary and benefits
- Pension scheme
- Eye-care vouchers
- Free parking
- Free fruit, tea & coffee and a stocked pantry
- Access to funded fitness events and health checks.
- Regular social and sporting activities, including charity fundraising.