We’re looking for an experienced manager to lead Discord’s Law Enforcement Response team (which we call “Legal Ops”).
The Legal Ops team manages: law enforcement requests, DMCA notices, privacy-related requests, civil legal process, and exigent data requests. As Discord grows, you’ll grow and scale this function, both by designing better ways to get the work done, and by supporting a team of motivated problem-solvers.
Reporting to our Senior Director of Litigation & IP, you’ll champion your team, partner with engineering to develop new tools, be the front line for escalations from law enforcement, and develop training for internal audiences. You’ll also do many things we haven’t even thought of yet - when you have those great ideas.
What you'll be doing
- Manage the Legal Ops team, ensuring the team receives learning and growth opportunities, and sets and meets a high standard of work
- Scale the Legal Ops team as it responds to a quickly-growing docket of law enforcement requests, DMCA notices, privacy-related requests, civil legal process, and exigent requests
- Move effortlessly from the weedy technical details to the big picture to identify critical areas for tooling and process improvements, supported by data; collaborate across functions to find solutions; and project-manage implementing these improvements
- Love managing people; be a champion and advocate for your function and team
What you should have
- Submits a cover letter - do not skip this, we require your application to have one for this role!
- 3+ years building and managing a legal operations function at a technology company
- Has experience managing a team in a hyper-growth environment
- Is comfortable collaborating with cross-functional teams including engineers, lawyers, and content moderators to find solutions to challenging problems
- Thrives in a fast-paced/startup environment; collaborative approach
- Is curious, able to jump into less familiar areas, and learn while doing
- Is committed to diversity, inclusion, and belonging
- BA/BS or equivalent work experience
Bonus Points
- Familiarity with/interest in the technical side of tech
- Fluency in SQL
- Familiarity with ticketing systems, such as Zendesk, JIRA, etc.
- Paralegal or other legal field training
Benefits and Perks
- Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
- Mental health resources and quarterly wellness stipends
- 16 paid holidays, 4 weeks of PTO, use-what-you-need sick days and volunteer time off
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote)
- Flexible long-term work options (remote and hybrid)
- A diverse slate of Employee Resource Groups
- Plus commuter contributions and other perks for office-based employees
About Us
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
In a world of polarization, social curation, and loneliness, Discord is working toward an inclusive world where no one feels like an outsider. We believe in the value of genuine human connection, which can so easily be lost online. So we’re building a space where everyone can find belonging from the inside out. If this strikes a chord with you, come build belonging with us!
